Field Service Technician

MasterTech; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision from start

Paid Time Off

401(k) matching

Company credit card + travel perks/pts

Job summary

MasterTech is seeking Industrial Technicians near an International Airport in the Norfolk area, United States. You will be responsible for on-site installation and support of mechanical and electrical components, ensuring machinery is installed and operational.

This role requires extensive travel to customer locations. Field Service Techs will diagnose, maintain and repair equipment, and report issues with proper documentation.

Qualifications

• Experience in installation, diagnostics and repair of industrial equipment.
• Knowledge of electrical systems incl. AC/DC and 3-phase wiring.
• Experience with SPS programming and automation technologies.
• Strong troubleshooting, documentation, and communication skills.
• Willingness to travel to customer sites.

Responsibilities

• Install and support mechanical and electrical systems on-site.
• Diagnose issues, troubleshoot, and perform repairs at customer locations.
• Report issues and complete documentation.
• Provide remote support and recommendations as needed.

Skills

Industrial maintenance

Electrical systems

SPS programming

Automation drives

Installation diagnostics

Troubleshooting

Remote support

Customer service

Documentation

Education

Job description

Norfolk, United States | Posted on 09/01/2026

• Comprehensive benefits including medical, dental, vision available from start
• Paid Time Off, Sick Time and Vacation
• Matching 401(k) etc.
• Company credit card + travel perks/points

Shift:

• Day shift, Monday to Friday with ample overtime + occasional on-call.

MasterTech is on the search for Industrial Technicians based near an International Airport, requiring extensive travel to customer locations.

Field Service Techs will be responsible for the on-site installation and support of mechanical and electrical components and systems, ensuring the machinery is properly installed and operational.

Detail-oriented FieldService Techs are responsible for the on-site maintenance, diagnostics, and repair of machinery along with reporting issues and completing documentation.

Key Qualifications:

• Previous printing, corrugated, prepress, postpress, flexo presses, folding and other printing/boxing equipment is extremely beneficial.
  
• Experience in industrial, manufacturing, and/or any kind of mechanical maintenance is preferred.
• Experience with electrical systems is a definite asset; AC & DC as well as three-phase wiring.
  
• Knowledge of SPS Programming, automation technology and drive technologies.
  
• Ability to conduct installation, diagnostics, troubleshooting, programming, repairs and provide recommendations.
• Maintain up-to-date training while providing remote support.
• Excellent customer service skills and communication.
  
• Exceptional problem solving, troubleshooting, diagnosis and documentation.