Field Service Technician

The Cavco Family of Companies; Goodyear (AZ); On-site; USD 28,000 - 39,000; Full time

Job summary

The Cavco Family of Companies is seeking a Production Service Technician to service and repair Cavco products on-site at customer locations in Goodyear, AZ. You will interpret schematics, perform calibrations, and ensure installations meet specifications while maintaining strong customer communication.

Ideal candidates have 2–4 years in a related field, a valid driver's license, and a proven track record in customer service.

Qualifications

• High school graduate with some college.
• 2-4 years of relevant experience.
• Ability to anticipate and solve practical problems.
• Strong customer service history.
• Clear written and spoken communication with customers and colleagues.
• Ability to work in a fast-paced environment.
• Valid state driver's license and insurable driving record.

Responsibilities

• Installs and repairs Cavco products on site, performing post-installation service and maintenance.
• Reviews work orders, manuals, blueprints, and diagrams to plan tasks and needed tools.
• Discusses installation with the customer's representative and verifies site safety and wiring per specifications.
• Tests electrical components and replaces faulty parts using hand tools.
• Performs preventative maintenance and ensures products meet specifications.
• Trains customers in equipment operation when needed.
• May travel for on-site service and emergency repairs.

Skills

Customer service

Problem solving

Communication

Attention to detail

Education

High school diploma with some college

Tools

Testing instruments

Electrical diagrams

Job description

Cavco Goodyear
1366 S Litchfield Rd
Goodyear, AZ 85338, USA

• Production
• Full-Time
• Requisition #: FIELD005138

Description

ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

MINIMUM QUALIFICATIONS

• High school graduate with some college
• 2-4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must have a valid state driver's license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.