Field Service Technician Shippenville, PA

Palm Harbor Homes; Shippenville (Clarion County); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Palm Harbor Homes is seeking a Production Service Technician to install and repair Cavco products on site, ensuring customer satisfaction and product quality. The role involves reading schematics, performing electrical tests, and providing on-site maintenance under warranty guidelines.

The technician may train customers, handle emergency repairs, and travel as needed, working under supervision while maintaining accurate service records.

Formación

• High school graduate with some college.
• 2–4 years relevant experience.
• Strong problem-solving and customer service history.
• Effective communication with customers and colleagues.
• Valid state driver's license and clean driving record.

Responsabilidades

• Install and repair Cavco products on site, including post-install maintenance.
• Review work orders, manuals, blueprints, and schematics to plan tasks.
• Verify electrical installations meet specifications and inspect site.
• Test electrical components and replace faulty parts.
• Perform routine preventative maintenance per guidelines.
• Ensure Cavco products meet specifications.
• Train customers in equipment operation.
• Repair faulty printed circuit boards.
• Be on-call for emergency repairs after hours.
• Travel as needed.

Conocimientos

Problem solving

Customer service

Communication

Attention to detail

Educación

High school diploma with some college

Descripción del empleo

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

Essential Duties & Responsibilities

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

Minimum Qualifications

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Attention to detail
• Must have a valid state driver’s license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.