Field Service Technician

Cavco Manufacturing LLC; Goodyear (AZ); In loco; USD 28.000 - 41.000; Tempo pieno

Descrizione del lavoro

Cavco Manufacturing LLC Goodyear site is seeking a Production Service Technician to install, repair, and maintain Cavco products on customer sites. You will interpret manuals and schematics, verify electrical work, and perform routine maintenance to uphold warranty commitments.

The role emphasizes customer interaction, problem solving, and potential on-call emergency work, with travel to service locations as needed.

Competenze

• High school diploma with some college required.
• 2–4 years of relevant, related experience requested.
• Strong problem-solving and customer service skills.
• Excellent oral and written communication abilities.
• Must have a valid state driver’s license and insurable driving record.

Mansioni

• Installs and repairs Cavco products; performs on-site post-installation repair and maintenance as needed.
• Reviews work orders, manuals, and schematics to plan tasks and needed tools.
• Coordinates with customer representative and inspects site for correct electrical work.
• Tests components and replaces faulty parts using standard tools.
• Performs routine preventative maintenance per guidelines and schedules.
• Ensures Cavco products meet defined specifications and may train customers on operation.
• May repair printed circuit boards and respond to on-call emergency repairs.
• Travel may be required to service customers on-site.

Conoscenze

Customer service history

Oral and written communication

Problem solving

Fast-paced environment

Valid driver’s license

Willingness to travel

Formazione

High school diploma with some college

2–4 years related experience

Descrizione del lavoro

Cavco Goodyear
1366 S Litchfield Rd
Goodyear, AZ 85338, USA

• Production
• Full-Time
• Requisition #: FIELD005138

Description

ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

MINIMUM QUALIFICATIONS

• High school graduate with some college
• 2-4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must have a valid state driver's license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.