Field Service Technician

Palm Harbor Homes; Duncan (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Cavco is seeking a Production Service Technician to install, repair and maintain Cavco products on customer sites. The role emphasizes solving electrical and appliance issues with strong attention to quality and safety.

The successful candidate will review manuals and diagrams, communicate clearly with customers, and perform routine preventative maintenance. Travel to various sites and potential after-hours work may be required.

Qualifications

• High school diploma with some college coursework.
• 2–4 years relevant, related experience.
• Ability to anticipate and solve practical problems.
• Demonstrated in-depth customer service history.
• Effective oral and written communication with customers and colleagues.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Must have a valid state driver’s license.
• Must maintain a clean, insurable driving record.

Responsibilities

• Installs and repairs Cavco products, and performs on-site repair and maintenance as scheduled.
• Checks work orders, manuals, blueprints, and diagrams to plan tasks and needed tools.
• Discusses assignment with customer representative and inspects site for correct electrical installation.
• Tests electrical components and replaces faulty parts using appropriate tools.
• Conducts routine preventative maintenance per guidelines.
• Ensures Cavco products meet defined specifications.
• May train customers in equipment operation.
• May repair faulty printed circuit boards.
• May be on-call for emergency repairs after hours.
• Ability to travel to customer sites.

Skills

Customer service

Problem solving

Communication

Attention to detail

Driver's license

Education

High school diploma or equivalent

Job description

About The Role

The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

About The Role

The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

Essential Duties & Responsibilities

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

Minimum Qualifications

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Attention to detail
  • Must have a valid state driver's license.
  • Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.