Field Service Technician

Palm Harbor Homes; Phoenix (AZ); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Cavco Industries in Phoenix seeks a Production Service Technician to install, repair and maintain Cavco products on site, applying electronics, electrical circuits and appliance knowledge to meet warranties and customer commitments.

You may work independently or under supervision, reviewing work orders and testing components, while performing preventative maintenance and addressing issues. Travel may be required; a valid driver’s license is essential.

Competenze

• High school graduate with some college.
• 1–3 years of relevant experience.
• Able to anticipate and solve practical problems.
• Proven customer service history.
• Effective written and verbal communication.
• Valid state driver's license with clean record.

Mansioni

• Install and repair Cavco products on site and perform scheduled maintenance.
• Review work orders, manuals, and schematics to plan tasks and parts.
• Verify electrical installations meet specifications with customers' representative.
• Test components and replace faulty parts using hand tools.
• Provide preventative maintenance per guidelines and ensure product specifications are met.
• May train customers in equipment operation.
• May repair printed circuit boards and perform on-call emergency repairs.
• Travel as required.

Conoscenze

Customer service

Communication

Problem solving

Attention to detail

Driver's license

Formazione

High school diploma

Descrizione del lavoro

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

Essential Duties & Responsibilities

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

Minimum Qualifications

• High school graduate with some college
• 1 – 3 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Attention to detail
  • Must have a valid state driver’s license.
  • Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.