Field Service Technician

Ultipro; Deming (NM); On-site; USD 25,000 - 39,000; Full time

Job summary

Cavco is seeking a Production Service Technician to install, repair, and maintain Cavco products on-site, ensuring compliance with electrical specifications and warranties. The role emphasizes on-site problem solving, customer interaction, and quality maintenance.

The position requires a high school diploma with some college, 2–4 years of related experience, and a valid driver’s license. Travel may be required, with on-call responsibilities as needed.

Qualifications

• High school graduate with some college.
• 2–4 years previous relevant, related experience.
• Demonstrate the ability to anticipate and solve practical problems.
• Demonstrated in-depth customer service history.
• Effective communication with customers and team members.
• Ability to work in a fast-paced environment.
• Must have a valid state driver’s license.

Responsibilities

• Installs and repairs Cavco products on-site, performing post-installation repair and maintenance.
• Reviews work orders, manuals, blueprints, and diagrams to determine tasks and parts needed.
• Inspects installation sites to verify electrical wiring, conduit, switches, and breakers meet specifications.
• Tests electrical components and replaces faulty components using hand tools and testing instruments.
• Performs routine preventative maintenance according to guidelines and schedules.
• Ensures Cavco products meet defined specifications and quality standards.
• May train customers in operating equipment and assist with understanding product purchase.

Skills

Electrical troubleshooting

On-site repair

Customer service

Reading schematics

Driving

Education

High school diploma with some college

Tools

Testing instruments

Hand tools

Job description

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.
• 21 and over

MINIMUM QUALIFICATIONS

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must have a valid state driver’s license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Equal Opportunity Employer
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