Field Service Technician

The Cavco Family of Companies; Duncan (OK); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

The Cavco Family of Companies seeks a Production Service Technician to install, repair, and maintain Cavco products on customer sites in a timely, quality-focused manner. You will diagnose issues, follow warranties, and ensure customer satisfaction while upholding Cavco commitments.

You’ll review blueprints and manuals, test components, and may train customers. Travel to client sites is required, and you may perform after-hours emergency repairs as needed to support brand loyalty.

Competenze

• High school graduate with some college.
• 2–4 years of relevant experience.
• Ability to anticipate and solve practical problems.
• Demonstrated in-depth customer service history.
• Effective oral and written communication.
• Ability to work in a fast-paced environment.
• Must have a valid state driver’s license and clean driving record.

Mansioni

• Installs and repairs Cavco products on site, performing maintenance as scheduled.
• Reviews work orders and manuals to determine tasks and needed tools.
• Discusses assignments with the customer and inspects the site for proper electrical work.
• Tests electrical components and replaces faulty parts.
• Performs routine preventative maintenance per guidelines.
• Ensures Cavco products meet defined specifications.
• May train customers in operating equipment.
• May travel and perform emergency repairs after hours.

Conoscenze

Customer service

Communication

Problem solving

Time management

Travel ability

Formazione

High school diploma with some college

Descrizione del lavoro

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

MINIMUM QUALIFICATIONS

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must have a valid state driver’s license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.