Field Service Technician

Palm Harbor Homes; Goodyear (AZ); In loco; USD 30.000 - 44.000; Tempo pieno

Descrizione del lavoro

Cavco in Goodyear, AZ, is seeking a Production Service Technician to install, repair, and maintain Cavco products on customers' sites, ensuring warranty compliance and customer satisfaction.

The role involves reading work orders and schematics, testing components, and performing preventive maintenance. Travel is required and candidates must have a high school diploma with 2–4 years of related experience and strong customer service skills.

Competenze

• High school diploma or equivalent with some college coursework.
• 2–4 years of relevant, related experience.
• Strong customer service history and problem-solving ability.
• Good written and verbal communication skills.

Mansioni

• Install and repair Cavco products on-site, perform post-installation service and preventive maintenance.
• Review work orders, manuals, blueprints, and schematics to plan tasks, parts, and tools.
• Verify electrical installations meet specifications and inspect for safety.
• Test electrical components and replace faulty parts using appropriate tools.
• Provide customer training on operation of equipment when needed; may work independently or under supervision.
• Willingness to travel as required and support on-call emergency repairs.

Conoscenze

Customer service

Electrical troubleshooting

Maintenance repair

Formazione

High school diploma with some college

Descrizione del lavoro

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

Essential Duties & Responsibilities

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

Minimum Qualifications

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Attention to detail
• Must have a valid state driver’s license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.