Field Service Technician

Ultipro; Duncan (OK); Hybrid; USD 42,000 - 66,000; Full time

Job summary

The Cavco Production Service Technician in Duncan, OK handles on-site repairs and maintenance of Cavco products, applying electronics knowledge, reading schematics, and ensuring warranty compliance. You will discuss projects with customers, verify installation quality, and perform tests to ensure reliability.

Required are a high school diploma with some college and 2–4 years of related experience, strong communication skills, and a valid driver’s license; travel may be required.

Qualifications

• Demonstrate the ability to anticipate and solve practical problems or resolve issues.
• Effective ability to communicate orally or in writing with co-management, internal and external customers.
• Demonstrated in-depth customer service history.

Responsibilities

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required.
• Checks work orders and manuals, blueprints, and schematics to determine tasks, tools and parts needed for installation or repair.
• Discusses assignment with customer’s representative and inspects site to verify proper wiring and code compliance.
• Tests electrical components using testing instruments and replaces faulty components.
• Conducts routine preventative maintenance according to guidelines and schedules.
• Ensures Cavco products meet defined specifications.
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

Skills

Customer service

Communication

Problem solving

Education

High school graduate with some college

Job description

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.

MINIMUM QUALIFICATIONS

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must have a valid state driver’s license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Equal Opportunity Employer
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