Field Service Technician

Cavco Industries, Inc.; Glendale (AZ); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Job summary

A leading home manufacturer is seeking a Field Service Technician in Glendale, Arizona. The role involves installing and repairing products, conducting maintenance, and ensuring customer satisfaction through effective service. Candidates must have a high school diploma and 1-3 years of relevant experience. A valid driver's license is mandatory. This position offers competitive pay, benefits package, and opportunities for growth within the company.

Qualifications

• 1-3 years of relevant, related experience.
• Demonstrated customer service history.
• Must have a valid driver's license and good driving record.

Responsibilities

• Installs and repairs products on-site.
• Conducts routine preventative maintenance.
• Ensures product compliance with defined specifications.

Skills

Customer service

Problem-solving

Communication

General home repairs

Education

High school graduate

Job description

Pay or shift range: $25 USD to $29 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Benefits package includes medical, dental, vision, disability insurance, HSA/FSA, voluntary benefits, 401(k), and some company paid coverages. Paid time off and paid holidays available. Cavco Industries is an E-Verify Employer.

Description

ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Field Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. Technician will assist customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of general home repairs.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for completion of repair assignment.
• Discusses assignment with customer or customer's representative the work order and repairs necessary.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Ensures that Cavco products meet defined specifications
• Work closely with factory management, service and parts department to ensure a seamless customer service experience. Start to finish of all homeowner service and dealership repairs following the company mission and principles.
• May train customers in operation of equipment and assist with helping the customer obtain non factory warranty service. (IE: appliances)
• May be on-call and perform emergency repairs during off-business hours.

MINIMUM QUALIFICATIONS

• High school graduate
• 1 – 3 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must perform job duties using safety practices at all times.
• Flexible with a positive outlook
• General knowledge and ability to repair all aspects of construction build with the ability to train and grow with Cavco.
• Must have valid drivers license and good driving record.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.