Field Service Technician

Ultipro; Deming, Northern (NM, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Cavco is seeking a Production Service Technician to service on-site installations. You will perform repairs, maintenance, and testing of electrical components, often interpreting blueprints and schematics. The role requires strong customer service, communication, and the ability to travel as needed.

Applicants should have a high school diploma with some college, 2–4 years of related experience, and a valid driver's license. On-call work and adherence to quality standards are expected.

Qualifications

• High school diploma or equivalent required with some college preferred.
• 2–4 years relevant experience in service/repair roles.
• Ability to read and interpret blueprints and schematics.
• Excellent customer service and communication skills.
• Valid state driver’s license and clean driving record.

Responsibilities

• Installs and repairs Cavco products and performs on-site maintenance.
• Verifies installation per specifications using manuals and schematics.
• Tests electrical components and replaces faulty parts with hand tools.
• Conducts routine preventative maintenance and ensures product meets specifications.
• Travel may be required; may be on-call for emergency repairs.

Skills

Electrical repair

Customer service

Troubleshooting

Communication

Driver's license

Education

High school diploma

Some college

Tools

Multimeters

Oscilloscope

Job description

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel.
• 21 and over

MINIMUM QUALIFICATIONS

• High school graduate with some college
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Must have a valid state driver’s license.
• Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.