Field Service Technician

Jobtailor

Dallas (TX)

On-site

USD 45,000 - 60,000

Full time

10 days ago

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Job summary

Jobtailor is seeking a field technician to provide customer service and support for pharmacy automation products. This role involves resolving client issues, conducting installations, and documenting actions in Salesforce Field Service Lightning.

The ideal candidate will have 3-5 years of relevant experience, mechanical proficiency, and the ability to travel regionally, with physical demands including lifting and long periods of standing.

Qualifications

3-5 years of experience in a field service role.
Ability to travel regionally, including overnight stays.
Strong mechanical proficiency and ability to use standard hand tools.

Responsibilities

Deliver customer service and resolve problems at client sites.
Support pharmacies through regional travel and service.
Document issues and resolution actions in Salesforce Field Service Lightning.

Skills

Customer Service

Problem Resolution

Microsoft Office Proficiency

Router and Switch Configuration

Mechanical Proficiency

Digital Multimeter Proficiency

Voltage/Amperage Testing

Education

High School diploma

Tools

Salesforce Field Service Lightning

Windows Operating Systems

Digital Multimeters

Voltage/Amperage Testers

Job description

Deliver customer service and resolve problems at client sites
Handle customer complaints and inquiries professionally
Provide expert instruction on BD Parata pharmacy automation products, including operating procedures and daily maintenance
Respond to service requests within established SLA timeframes
Collaborate with regional and national service team members to identify and resolve sophisticated technical issues
Assist the Product Implementation Team with new automation installations when needed
Document issues and resolution actions in Salesforce Field Service Lightning
Support pharmacies across multiple environments through regional travel and service

Requirements

High School diploma
3-5 years of experience in a field service role
Proficient knowledge of Microsoft operating systems, including Windows 2000, XP, Windows 7, Windows 10, and Windows 11
Proficiency with Microsoft Office applications
Extensive knowledge of basic computer networking
Ability to use Windows tools to identify network/PC information
Ability to set up and configure routers and switches
Ability to locate and edit configuration and XML files within file structures
Understanding of ghosting and re-imaging processes
Strong mechanical proficiency and ability to use standard hand tools for disassembly and reassembly
Proficiency with digital multimeters and voltage/amperage testers
Ability to travel regionally, including overnight stays, and periodically outside the local region
Availability for weekend, holiday, and occasional overtime coverage
Ability to lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally
Ability to stand for 10-12 hour shifts on occasion
Ability to meet extensive physical activity, dexterity, mobility, and transportation demands
Daily car travel averaging approximately four hours and occasional air travel

Core Competencies

Demonstrates expertise in customer service and problem resolution in field service roles, with proficiency in Microsoft operating systems and basic computer networking. Capable of performing technical installations and maintenance of pharmacy automation products while ensuring compliance with service level agreements.

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