Field Service Technician

Jobtailor; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a field service professional to provide in-depth technical and customer support for pharmacy automation products at client sites across the region. You will travel daily by car, demo operations, perform maintenance, and resolve issues to ensure uptime.

Responsibilities include installations, documentation in Salesforce Field Service Lightning, and training customers on operation and maintenance.

Qualifications

• High School diploma plus 3-5 years field service experience
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus
• Ability to travel daily by car, averaging 4 hours per day, with occasional air travel
• Ability to lift/carry up to 50 pounds frequently and 100 pounds occasionally
• Ability to stand for extended periods, up to 10-12 hours when necessary
• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred

Responsibilities

• Provide in-depth technical and customer support for BD Parata's pharmacy automation products
• Travel regionally to provide support and service to pharmacies in multiple environments
• Deliver customer service and resolve technical problems at client sites
• Maintain equipment and proactively resolve potential issues to improve uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve sophisticated technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal direction

Skills

Field Service Experience

Customer Service Orientation

Mechanical Proficiency

Independent Work

Problem Solving

Collaboration

Customer Training

Communication

Education

Associate's Degree in Electronics

Mechanical Engineering Technology

Robotics

Biomedical Engineering Technology

Tools

Salesforce Field Service Lightning

Microsoft Office

Windows Operating Systems

Job description

• Provide in-depth technical and customer support for BD Parata's pharmacy automation products


• Travel regionally to provide support and service to pharmacies in multiple environments


• Deliver customer service and resolve technical problems at client sites


• Maintain equipment and proactively resolve potential issues to improve uptime


• Train customers on operation and maintenance of pharmacy automation systems


• Respond to service requests within SLA requirements


• Collaborate with service teams to resolve sophisticated technical issues


• Assist with new automation installations as needed


• Document issues and resolutions in Salesforce Field Service Lightning


• Provide product feedback to drive continuous improvement


• Work independently with minimal direction

Requirements

• High School diplomas plus 3-5 years field service experience


• Strong customer service orientation


• Proficiency with Windows operating systems and Microsoft Office


• Knowledge of computer networking, router/switch configuration, and file management


• Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service


• Experience with digital multi-meters and electrical testing equipment


• SQL knowledge a plus


• Ability to travel daily by car, averaging 4 hours per day, with occasional air travel


• Ability to lift/carry up to 50 pounds frequently and 100 pounds occasionally


• Ability to stand for extended periods, up to 10-12 hours when necessary


• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred

Core Competencies

Demonstrates expertise in providing technical and customer support for pharmacy automation products, with strong mechanical proficiency and the ability to resolve complex technical issues. Proficient in using Salesforce Field Service Lightning for documentation and has a solid understanding of computer networking and Windows operating systems.

Highest-signal resume keywords

• Field Service Experience


• Customer Service Orientation


• Mechanical Proficiency


• Windows Operating Systems


• Salesforce Field Service Lightning

ATS Optimization Keywords

Hard Skills

• Technical Support


• Computer Networking


• Router/Switch Configuration


• File Management


• Electrical Testing Equipment


• Digital Multi-Meters


• SQL Knowledge


• Hand Tool Proficiency


• Pharmacy Automation Systems


• Equipment Maintenance

Soft Skills

• Problem Solving


• Collaboration


• Independent Work


• Customer Training


• Communication

Certifications & Qualifications

• Associate's Degree in Electronics


• Mechanical Engineering Technology


• Robotics


• Biomedical Engineering Technology

Industry Keywords

• Pharmacy Automation


• Field Service


• Technical Support


• Customer Service


• Equipment Service

Tools & Technologies

• Salesforce Field Service Lightning


• Microsoft Office


• Windows Operating Systems