Technical Analyst, Pharmacy Support

Jobtailor

Mission (KS)

On-site

USD 55,000 - 85,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Jobtailor in Mission, KS is seeking an experienced IT Support Specialist to troubleshoot and maintain ScriptPro systems, applications, and hardware. You will provide remote assistance, analyze performance, and guide customers on workflow enhancements.

The role requires strong Windows OS skills, SQL knowledge, and proficiency with remote tools like BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop. Travel and security clearances may be needed.

Qualifications

Associate degree in computer science or related field preferred.
3+ years of experience with Windows OS, networking, software/hardware troubleshooting.
Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop.
Intermediate knowledge of SQL databases and query syntax.
Strong customer service skills and ability to multitask under SLA-driven environments.

Responsibilities

Troubleshoot and maintain ScriptPro systems, applications, and hardware.
Provide remote support and assist customers via multiple channels.
Advise customers on configuration, workflow, and enhancements.
Document issues and resolutions in Siebel with high data quality.
Coordinate onsite field support and parts shipments as needed.

Skills

Windows OS Troubleshooting

Remote Support Tools Proficiency

SQL Database Knowledge

Customer Service Excellence

IT Certification (A+, MCITP, Network+)

Education

Associate degree in computer science or related field

Tools

BOMGAR

PCAnywhere

SecureLink

Windows Remote Desktop

Oracle Service Cloud

Siebel

SharePoint

Job description

Troubleshoot, analyze, and maintain ScriptPro systems, applications, hardware, and computer peripherals
Use remote support software to assist customers with reported issues
Consult with customers on best practices for system configuration, pharmacy workflow, and available enhancements
Interact with customers regarding product and service inquiries, concerns, and requests
Conduct technical analysis and review system performance
Troubleshoot proprietary software, insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows OS, SQL databases, and pharmacy operations workflow
Research information using knowledge base articles, technical procedures, SharePoint, mentors, and documented service requests
Respond to customer inquiries from general and subject-matter-specific queues
Support end users through phone software, Oracle Service Cloud chat, and email simultaneously
Work ticket queues according to customer priority and impact
Recommend workflow changes based on pharmacy needs and best practices
Communicate troubleshooting steps, workflow steps, ideas, and processes orally and in writing
Build customer relationships through superior customer service
Document job functions in Siebel with high data quality
Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
Coordinate support for onsite field technicians and shipment of parts to sites
Perform other duties assigned by a supervisor or manager
Report to the Supervisor, Technical Support
Work Saturday through Tuesday, 10:00 a.m. to 8:30 p.m. CST

Requirements

Associate degree in computer science or a related field is preferred
3+ years of experience with Windows OS (Windows 7/10, Server 2012/2016), networking, software, and hardware troubleshooting
Advanced knowledge of desktop and peripheral hardware troubleshooting
Experience supporting proprietary software applications
Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop
Working knowledge of connectivity and networking concepts
Intermediate knowledge of SQL databases and query syntax
Experience using help desk ticketing systems such as Oracle, Siebel, or other CRM systems
Experience with SLA-driven resolution environments
Ability to type 50 WPM
Positive attitude, drive, and tenacity
Ability to support a constantly evolving and growing industry
Excellent written and verbal communication skills
Ability to multitask with varying priorities while maintaining attention to detail
Exemplary attendance, reliability, and punctuality
Outstanding customer service skills
Strong problem-solving and analytical skills
Knowledge of healthcare or pharmaceutical industry, especially outpatient pharmacy practice, preferred
Experience working with inventory suppliers to place orders, preferred
IT certification such as A+, MCITP Windows OS, or Network+, preferred
Pharmacy operations knowledge, preferred
Valid driver's license
Willingness to travel by air for work-related duties if located outside the area
High-speed reliable internet access with a hard-wired connection
Distraction-free home office workspace
Willingness to participate in video virtual meetings with camera on
Must be able to obtain Department of Defense security clearance after date of hire
Must complete annual cybersecurity and privacy awareness training
Must be legally authorized to work in the United States
No visa sponsorship available
Ability to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach
Problem-solving, practical learning, and instruction interpretation skills

Core Competencies

Demonstrates expertise in troubleshooting and maintaining ScriptPro systems, applications, and hardware, with a strong focus on customer service and support in pharmacy operations. Proficient in using remote support tools and managing help desk ticketing systems to ensure efficient resolution of technical issues.

Highest-signal resume keywords