Field Service Engineer

Jobtailor

Tampa (FL)

On-site

USD 55,000 - 75,000

Full time

6 days ago

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Job summary

Jobtailor is seeking an experienced Field Service Technician to provide remote and on-site support for BD automated dispensing systems across the Tampa region. You will respond to and resolve work orders, diagnose hardware/software issues, and own cases from start to finish.

The role requires strong English communication, Windows OS and networking proficiency, and a willingness to travel within the territory, including potential overnight trips. Prior MDR-compliant service experience is a plus.

Qualifications

Associate degree in STEM required.
1–3 years of combined hardware, software, and IT support experience.
Experience as a Field Service or Technical Support specialist.
Professional written and verbal communication in English.
Proficiency with Windows OS, networking, and diagnostic instruments.
Experience with remote and on-site technical support.
Experience with work-order evaluation, prioritization, and resolution.
Experience diagnosing and repairing hardware/software components.
Experience with preventive maintenance, installations, repairs, and calibrations.
Familiarity with inventory management and company policy adherence.
Familiarity with service documentation, expenses, and time tracking.
Familiarity with MDR compliance and service procedures.
Ability and willingness to accommodate changing schedules and 24×7 on-call service.
Eligibility for access to Local, State, and/or Federal facilities, including background investigations and required identification credentials or security badges.
Willingness to travel as required.
Based in or within a 30-mile radius of Tampa, FL, or willing to relocate to the area.
Medical or electromechanical device repair experience required.
CompTIA A+ Certification or equivalent.
Experience supporting automated dispensing systems remotely and on site.
Previous experience with 24×7 on-call service.
Ability to operate powered and manual hand tools.
Ability to lift 85 lbs. frequently and 115 lbs. occasionally.

Responsibilities

Provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DHA and DoD facilities.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
Execute preventive maintenance programs.
Perform installations, in-servicing, repairs, calibrations, and general technical support.
Maintain accurate spare-parts inventory.
Maintain company-issued vehicle, tools, and equipment.
Build positive customer relationships through professional communication and timely support.
Document service activities, expenses, and time logs using approved tools.
Partner with Sales and Implementation teams on deployments and customer experience.
Follow complaint-handling and Medical Device Reporting procedures.
Ensure service documentation meets regulatory and corporate requirements.
Uphold safety policies, quality expectations, and operational standards.
Participate in ongoing product-line training and approved development programs.
Stay informed about emerging technologies, best practices, and system updates.
Work independently and collaboratively to meet service goals.
Support leadership with escalations, advanced troubleshooting, and case resolution.
Contribute to preventive service culture through shared insights and proactive support.
Travel daily to customer locations within the assigned territory, with overnight travel as needed.

Skills

Medical device repair

Technical support

Windows OS

Networking

Remote & on-site support

24x7 on-call service

Customer communication

Education

Associate degree in STEM

Tools

Diagnostic instruments

Service tracking tools

Company vehicle operation

CompTIA A+ Certification

Job description

Provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DHA and DoD facilities
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
Diagnose and repair proprietary hardware and software components with full case ownership
Troubleshoot complex issues and elevate to Senior or Lead FSEs as needed
Execute preventive maintenance programs
Perform installations, in-servicing, repairs, calibrations, and general technical support
Maintain accurate spare-parts inventory
Maintain company-issued vehicle, tools, and equipment
Build positive customer relationships through professional communication and timely support
Document service activities, expenses, and time logs using approved tools
Partner with Sales and Implementation teams on deployments and customer experience
Follow complaint-handling and Medical Device Reporting procedures
Ensure service documentation meets regulatory and corporate requirements
Uphold safety policies, quality expectations, and operational standards
Participate in ongoing product-line training and approved development programs
Stay informed about emerging technologies, best practices, and system updates
Work independently and collaboratively to meet service goals
Support leadership with escalations, advanced troubleshooting, and case resolution
Contribute to preventive service culture through shared insights and proactive support
Travel daily to customer locations within the assigned territory, with overnight travel as needed

Requirements

Associate degree in S.T.E.M (Science, Technology, Engineering, and Mathematics)
Previous experience as a Field Service or Technical Support specialist
1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications
Professional written and verbal communication in English
Proficiency with Windows OS, networking, and diagnostic instruments
Experience with remote and on-site technical support
Familiarity with work-order evaluation, prioritization, and resolution
Experience diagnosing and repairing hardware/software components
Experience with preventive maintenance, installations, repairs, and calibrations
Familiarity with inventory management and company policy adherence
Familiarity with service documentation, expenses, and time tracking
Familiarity with MDR compliance and service procedures
Ability and willingness to accommodate changing schedules and 24×7 on-call service
Eligibility for access to Local, State, and/or Federal facilities, including background investigations and required identification credentials or security badges
Willingness to travel as required
Ability to meet BD’s company driving requirements
Based in or within a 30-mile radius of Tampa, FL, or willing to relocate to the area
Medical or electromechanical device repair experience required
CompTIA A+ Certification or equivalent
Experience supporting automated dispensing systems remotely and on site
Previous experience with 24×7 on-call service
Ability to operate powered and manual hand tools
Ability to lift 85 lbs. frequently and 115 lbs. occasionally, including overhead lifts
Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
Ability to sit for extended periods during travel

Core Competencies

Demonstrates expertise in diagnosing and repairing medical or electromechanical devices, providing technical support for automated dispensing systems, and adhering to regulatory compliance standards. Proficient in preventive maintenance, service documentation, and maintaining customer relationships through effective communication.

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