Field Service Technician

Mettler Toledo AG; Cleveland (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Mettler Toledo AG is seeking a Field Service Technician to service industrial weighing equipment on-site with customer teams across the region. You will perform preventative maintenance, calibrations, and basic repairs while ensuring data integrity and proper documentation.

You will train end-users, document activities in service software, and coordinate with Scheduling, Support, and Sales to maximize uptime and customer satisfaction.

Qualifications

• Experience with preventive maintenance and calibration of industrial weighing equipment.
• Basic repair and troubleshooting skills.
• Willingness to travel and obtain CDL Class B.

Responsibilities

• Perform scheduled preventive maintenance and calibration on industrial weighing equipment at customer sites.
• Troubleshoot issues and support installations, projects, and repairs as needed.
• Provide end-user training on equipment use and care.
• Document work performed using service software and maintain service records.
• Communicate with Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet uptime and response-time goals.
• Maintain company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Identify service or product needs and submit sales leads in line with experience level.
• Follow all safety and quality policies to ensure a safe work environment.

Skills

Preventative maintenance

Calibration

Technical troubleshooting

Customer service

Documentation

Communication

Tools

Service software

Company laptop

Job description

As a Field Service Technician, you will be the on-site expert customers rely on to keep their floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region. Must be willing to attain and maintain a Class B CDL.

What you will do

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor scales and bench scales) at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required.
• Provide end-user training so operators understand how to use and care for their equipment correctly.
• Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day.
• Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level.
• Follow all company, customer, safety, and quality policies to ensure a safe work environment for yourself and others.