Entry-Level Field Service Technician

HC Forklift America; Chino (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & Holidays

Job summary

Hangcha is seeking an Entry-Level Field Service Technician in Chino, CA to join our customer care team. The role offers hands-on training, mentorship, and real-world experience diagnosing, repairing, and servicing Hangcha forklifts and related equipment on-site at national dealer accounts.

You will learn to troubleshoot battery-powered, lithium-ion, electric and internal combustion forklifts, read schematics, perform preventive maintenance, and document service activities.

Qualifications

• Associates degree or hands-on mechanical experience preferred.
• Strong mechanical aptitude with interest in electrical systems, hydraulics, and lithium-ion technology.
• Willingness to obtain forklift certification upon hire.
• Valid driver’s license with a clean driving record.

Responsibilities

• Assist senior Field Service Technicians with diagnostics, inspections, and repairs of Hangcha forklifts.
• Learn to troubleshoot battery-powered, lithium-ion, gas, LP, and diesel-powered forklifts.
• Perform routine maintenance, safety inspections, and preventive maintenance tasks.
• Learn to read and interpret schematics and diagrams.
• Assist with documentation of services, repair findings, and parts use.
• Support quality investigations by gathering data and reporting observations.
• Communicate professionally with customers, technicians and internal departments.
• Follow OSHA and company safety policies and participate in safety trainings.
• Progressively take on independent tasks as skills develop.
• Perform other related duties as assigned by management.

Skills

Mechanical aptitude

Willingness to learn

Tools proficiency

Driver's license

Education

Associates degree/experience

Tools

Diagnostics equipment

Power tools

Electrical testing tools

Schematics reading

Job description

Job Title: Entry-Level Field Service Technician

Department: LA Branch

Reports To: General Sales Manager

Job Type: Full-Time | Onsite | Salaried Exempt

Location: Chino, CA 91730

Position Summary

This is an entry‑level position within the Hangcha Customer Care Team designed to provide an opportunity and develop aspiring Field Service Technicians. Here at Hangcha, we will provide you with hands‑on training, coaching, mentorship, and real‑world scenarios/experiences in supporting the diagnostics, maintenance, and service repairs of Hangcha forklifts as well as any of our other material handling equipment.

Whilst working onsite at one of our national dealer accounts, you may be supporting an experienced Field Service Technician while at the same time gaining hands‑on exposure to lithium‑ion battery technology, hydraulics, electricals, mechanicals, as well as all general forklift operations. This role will be ideal for someone who is mechanically inclined with foundational knowledge and is very eager to build a career in material handling equipment service.

Under the guidance of our management teams and experienced technicians, you will progressively assume greater responsibilities as skills and certifications are achieved and become a key contributor to the team out there on the field. We will offer you a developmental path into a full‑fledged Field Service Technician role.

This role works directly with our client daily and may include occasional after‑hours phone support as your training progresses.

Key Responsibilities

• Assisting senior Field Service Technicians with diagnostics, inspections, and repairs of Hangcha forklifts
• Learning to troubleshoot battery‑powered, lithium‑ion, gas, LP, and diesel‑powered forklifts
• Perform routine maintenance, safety inspections, and any preventive maintenance tasks
• Learn to read and interpret schematics and diagrams
• Assist with documentation of services, repair findings, and parts use
• Help support quality team’s investigations by gathering data and reporting observations
• Communicate in a professional manner with customers, technicians, as well as other internal departments
• Follow and adhere to all OSHA and company safety policies and participate in safety trainings
• Progressively take on individual and independent tasks as skills and competencies are developed
• Perform other related duties that may be necessary by management team

Qualifications

• Associates degree, vocational/technical school, skilled‑trade, or hands‑on mechanical experiences are preferred
• Strong mechanical aptitude along with interests in electrical systems, hydraulics, drivelines, and lithium‑ion technology
• Prior exposure to forklifts, material handling, industrial equipment, automotive is a plus
• Willingness to learn electrical diagnostics, forklift control systems, battery systems, hydraulics
• Ability to use power/hand tools, and diagnostics equipment
• Valid driver’s license with a clean driving record
• Must be able to obtain a forklift certification upon hire
• Bring a strong work ethic, coachable, eagerness to learn, reliability, adaptability

Compensation & Benefits

• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.