Field Service Technician

Hangcha Group; Rock Hill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid Time Off

EAP

Job summary

Hangcha Forklift America Corporation is seeking a Field Service Technician for Rock Hill, SC. This field-based role covers an approximate 3–4 hour radius, delivering hands-on technical support, diagnostics, and dealer training to ensure uptime and customer satisfaction.

The ideal candidate will have 5–8 years of forklift service experience, strong communication skills, and the ability to travel regularly. This on-site role reports to the National Service Manager and offers comprehensive benefits.

Qualifications

• Associate degree or technical certification in diesel technology, industrial equipment, automotive technology, or a related field.
• Minimum of five 5-8 years of experience servicing forklifts and material handling equipment.
• Ability to travel daily within the assigned territory, with occasional overnight travel and short-notice flights.
• Valid driver's license with a clean driving record.
• Excellent verbal and written communication skills with dealer relationships.

Responsibilities

• Travel regularly within an assigned territory to support authorized Hangcha dealers.
• Build and maintain strong relationships with dealer service staff and ownership.
• Provide advanced technical diagnostics and hands-on support for Hangcha forklifts.
• Assist dealer technicians with troubleshooting, repairs, and complex equipment issues onsite or by phone.
• Deliver product training and technical guidance to dealer technicians as needed.
• Maintain detailed service reports and dealer visit documentation using company systems.

Skills

Field service

Diagnostics

Customer communication

Travel readiness

Technical documentation

Education

Associate degree / technical certification

Tools

MS Office

CRM software

Job description

Careers at HC Forklift America Corporation

Why Join Us ?

HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining a growingcompany that is committed to seeingthem succeed. They are joining HC Forklift America Corporation.

Benefits and Compensation

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits.

Inclusive Workplace

We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve.

Current Job Openings

Whether you’re a professional in thematerial handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement. Click on the job listings below to see if there are any opportunities that you’d like to apply for.

Position:Field Service Technician

Location: Rock Hill, SC

Job Id:239

# of Openings:0

Job Title: Field Service Technician

Department: Customer Care

Reports To: National Service Manager

Job Type: Full-Time | Onsite | Salaried Exempt

Location: Rock Hill, SC 29730

**Please note that this is an on-site position at our facility in Rock Hill, SC and will be traveling to customer locations within a 3-4 hour radius when needed including some occasional overnight travel and fly on short notice, a company van will be provided for this position.**

Position Summary

The Field Service Technician is a key member of the Hangcha Customer Care Team, responsible for providing technical support, dealer support, and aftermarket service expertise throughout an assigned territory. This field-based role serves as the primary technical liaison between Hangcha Forklift America and its authorized dealer network, traveling within an approximate 3–4-hour radius of Rock Hill, South Carolina.

This position combines advanced technical knowledge with strong communication and relationship-building skills to support dealer service departments, increase potential parts sales opportunities, and enhance overall customer satisfaction. The Field Service Technician conducts routine dealer visits, provides hands‑on technical assistance, delivers product and repair guidance, assists with troubleshooting both onsite and by phone, and works closely with the Parts, Warranty, Sales, and Customer Care teams to improve dealer performance and equipment uptime.

Key Responsibilities

• Travel regularly throughout an assigned territory (approximately a 3–4-hour driving radius from Rock Hill, SC) to support authorized Hangcha dealers.
• Build and maintain strong working relationships with dealer service managers, technicians, parts personnel, and ownership.
• Provide advanced technical diagnostics and hands‑on support for Hangcha forklifts, including electric, lithium‑ion, LP, gas, and diesel equipment.
• Assist dealer technicians with troubleshooting, repairs, and complex equipment issues both onsite and through remote technical phone support.
• Serve as the primary technical liaison between dealers and Hangcha's internal departments.
• Conduct routine dealer visits to evaluate service capabilities, identify improvement opportunities, and ensure dealers are properly equipped to support Hangcha products.
• Promote aftermarket parts by recommending dealer stocking levels and identifying fast‑moving and critical replacement parts.
• Develop and provide recommended parts stocking lists to improve equipment uptime and dealer service efficiency.
• Work closely with the Parts Department to communicate inventory needs, field trends, and opportunities for increased parts sales.
• Assist with product quality investigations by documenting field concerns, collecting technical information, and communicating findings to internal teams.
• Support warranty claim investigations by providing accurate technical documentation and repair recommendations.
• Deliver product training and technical guidance to dealer technicians as needed.
• Maintain detailed service reports, dealer visit documentation, and technical records using company reporting systems.
• Stay current on Hangcha product updates, service procedures, and new technologies through ongoing technical training.
• Ensure compliance with OSHA regulations and Hangcha safety standards during all service activities.
• Represent Hangforklift America professionally while providing exceptional customer service and technical expertise.

Required Qualifications

• Associate degree or technical certification in diesel technology, industrial equipment, automotive technology, or a related field; or equivalent hands‑on experience.
• Minimum of five 5-8 years of experience servicing forklifts and material handling equipment
• Previous experience supporting a dealer network or distributor organization.
• Knowledge of aftermarket parts sales and parts inventory management principles.
• Strong diagnostic abilities involving electrical, hydraulic, mechanical, and electronic systems.
• Experience troubleshooting lithium‑ion battery systems, electric forklifts, chargers, and control systems.
• Ability to read and interpret electrical schematics, hydraulic diagrams, and technical service manuals.
• Excellent verbal and written communication skills with the ability to build strong dealer relationships.
• Strong organizational skills with the ability to manage multiple dealer accounts and prioritize travel effectively.
• Proficiency with Microsoft Office and cloud‑based reporting platforms.
• Valid driver's license with a clean driving record.
• Ability to travel daily within the assigned territory, with occasional overnight travel as business needs require.
• Must be able to fly to customer with short notice as needed.
• Ability to safely lift up to 50 pounds and work in warehouse, shop, and outdoor environments.

Preferred Qualifications

• Experience providing technical training to service technicians.
• Experience with warranty administration and product quality reporting.
• Forklift certification or the ability to obtain certification upon hire.
• Familiarity with CRM or field service management software.
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.