Technical Service Trainer

HC Forklift America Corporation; Rock Hill (SC); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off and Paid Holidays

Employee Assistance Program (EAP)

Descrizione del lavoro

HC Forklift America Corporation, a subsidiary of Hangcha Group, seeks a Technical Service Trainer in Rock Hill, SC to develop and deliver comprehensive technical training across forklift product lines. The role involves classroom and hands-on instruction, plus online resources, to enhance technician competency and safety.

The position requires 25–40% travel and reports to the VP of Operations, with salary expectations aligned to experience in the material handling sector.

Competenze

• Associate degree or technical degree in related field or equivalent experience.
• Minimum of 5 years of technical service experience in forklift or material handling.
• Minimum of 3 years of forklift training experience or 5 years in mobile industrial equipment.
• Strong knowledge of electrical, LPG, and diesel forklift maintenance and diagnostics.
• Proficiency in electrical, hydraulic systems, powertrains, and troubleshooting.

Mansioni

• Develop and maintain training presentations, curricula, and manuals.
• Deliver hands-on and classroom training for employees and dealer technicians.
• Create online training resources, webinars, and videos.
• Assess training effectiveness via feedback and assessments.
• Collaborate with management to align with manufacturer standards.
• Travel regionally 25–40% to support dealer training.
• Update materials for new forklift models and procedures.

Conoscenze

Technical training

Presentation skills

Communication skills

Problem solving

Travel coordination

Formazione

Associate degree

Strumenti

Microsoft Office

CRM

ERP systems

SAP S/4HANA

Salesforce

Descrizione del lavoro

Careers at HC Forklift America Corporation

Why Join Us ?

HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining a growingcompany that is committed to seeingthem succeed. They are joining HC Forklift America Corporation.

Benefits and Compensation

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits.

Inclusive Workplace

We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve.

Current Job Openings

Whether you’re a professional in the material handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement.

Position:Technical Service Trainer

Location: Rock Hill, SC

Job Id:271

# of Openings:1

Job Title: Technical Service Trainer

Department: Customer Care
Reports To: VP of Operations
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730

Position Summary

HC Forklift America (HCFA) is seeking an experienced Technical Service Trainer to develop and deliver technical training programs for employees and dealer service technicians. This role is responsible for creating training materials, conducting classroom and hands‑on instruction, and supporting technical competency across HCFA's forklift product lines.

As a newly established position, the Technical Service Trainer will develop training programs from the ground up while collaborating with internal service experts and management. The position requires approximately 25–40% travel to support regional dealer training.

Key Responsibilities

• Develop and maintain technical training presentations, curricula, manuals, and instructional materials for electric, LPG, and diesel forklifts.
• Design competency-based training programs tailored to varying technician skill levels and service requirements.
• Conduct hands-on and virtual training sessions for employees and dealer service technicians when needed.
• Provide technical instruction on electrical systems, hydraulics, powertrains, batteries, charging systems, and diagnostic procedures.
• Develop online training resources, webinars, instructional videos, and technical assessments.
• Create practical troubleshooting and equipment demonstrations to reinforce technical knowledge and repair skills.
• Collaborate with service experts and management to ensure training accuracy, consistency, and alignment with manufacturer standards.
• Identify training needs and technical knowledge gaps across internal teams and the dealer network.
• Evaluate training effectiveness through participant feedback, competency assessments, and performance evaluations.
• Update training materials to reflect new forklift models, product, service procedures, and new upcoming technologies.
• Promote safe equipment operation, preventive maintenance practices, and proper diagnostic and repair procedures.
• Coordinate and deliver regional training sessions at dealer locations, requiring approximately 25–40% travel.
• Provide ongoing technical guidance and training support to dealer service personnel as needed.
• Maintain training schedules, attendance records, course materials, and related documentation.
• Manage multiple training initiatives and development projects while meeting established deadlines.

Required Qualifications

• Associate degree, technical degree in a related field, or equivalent professional experience.
• Minimum of 5 years of technical service experience in the forklift or material handling equipment industry.
• Minimum of 3 years of forklift technical training experience or 5 years of relevant experience in mobile industrial equipment.
• Strong knowledge of electric, LPG, and diesel forklift maintenance, diagnostics, and repair.
• Proficiency in electrical systems, hydraulic systems, powertrains, and troubleshooting procedures.
• Experience with motive power batteries and charging systems.
• Current forklift operator certification and ability to maintain certification.
• Strong presentation, communication, organizational, and problem‑solving skills.
• Ability to independently develop training materials and effectively instruct technical audiences.
• Proficiency in Microsoft Office applications, cloud-based platforms, CRM, as well as ERP systems
• Willingness to travel approximately 25–40%.

Preferred Qualifications

• Knowledge of lithium‑ion battery technology and highly advanced forklift diagnostic systems.
• Experience with learning management systems, e‑learning platforms, and technical instruction.
• Previous experience providing technical training within an OEM or dealer network environment.
• Hands‑on experience with SAP S/4 HANA ERP system and Salesforce CRM
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.