Field Service Technician

ManpowerGroup Global, Inc.; Billings (MT); On-site; USD 39,000 - 41,000; Full time

Job summary

ManpowerGroup Global, Inc. in Billings, MT is seeking a Field Service Technician to join the Field Services Department, supporting Customer Support and Hardware Repair Teams. The role focuses on onsite break/fix for laptops, desktops, POS systems, and printers, with strong troubleshooting and independent work.

You will diagnose and repair hardware, configure systems, perform installations, and maintain clear service documentation while delivering excellent customer service.

Qualifications

• Customer-facing technical support or field service experience.
• Hardware repair and troubleshooting background.
• Strong mechanical aptitude and problem-solving skills.
• High School Diploma or equivalent; additional technical training preferred.

Responsibilities

• Provide onsite break/fix support for laptops, desktops, workstations, POS systems, and printers.
• Troubleshoot, diagnose, and repair hardware issues.
• Configure hardware, software, and basic networking components.
• Perform installations and support technical escalations.
• Maintain accurate service documentation and customer communication.

Skills

Customer-facing technical support

Field service experience

Hardware repair

Troubleshooting

Mechanical aptitude

Problem-solving

Education

High School Diploma or equivalent

Technical training preferred

Job description

Our client, a Technology Services organization, is seeking a Field Service Technician to join their team. As a Field Service Technician, you will be part of the Field Services Department supporting Customer Support and Hardware Repair Teams. The ideal candidate will have strong troubleshooting skills, excellent customer service skills, and the ability to work independently, which will align successfully in the organization.
Job Title: Field Service Technician
Location: Billings, MT
Pay Range: $28-30/hr
Duration: 2-Year Contract

What's the Job?

• Provide onsite break/fix support for laptops, desktops, workstations, POS systems, and printers.
• Troubleshoot, diagnose, and repair hardware issues.
• Configure hardware, software, and basic networking components.
• Perform installations and support technical escalations.
• Maintain accurate service documentation and customer communication.

What's Needed?

• Customer-facing technical support or field service experience.
• Hardware repair and troubleshooting background.
• Strong mechanical aptitude and problem-solving skills.
• High School Diploma or equivalent; additional technical training preferred.
• Ability to lift 50 lbs. and work in physically demanding environments.

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.