IT Field Support Technician_Missoula

Gr8ttek; Missoula (MT); On-site; USD 45,460 - 64,747; Part time

Benefits offered by this job

$40 per call

Free Dell/Lenovo certification training

Job summary

A technology services company based in Missoula is seeking a part-time Field Specialist. In this role, you will provide break-fix services for client products and manage service calls. Ideal candidates should have 1-2 years of relevant experience, strong customer service and communication skills, and the ability to lift equipment up to 50 lbs. Benefits include $40 per call and free Dell/Lenovo certification training.

Qualifications

• 1–2 years of relevant experience preferred.
• Willingness to drive to client locations as needed.
• Ability to lift/move computer equipment up to 50 lbs.

Responsibilities

• Communicate effectively in both written and verbal forms.
• Handle all service calls assigned efficiently.
• Complete all administrative tasks related to service calls.
• Manage and return assets and inventory effectively.
• Provide break-fix support for designated equipment.

Skills

Communication skills

Customer service skills

Analytical skills

Education

Technical school certification or equivalent

Tools

Basic repair toolkit

Job description

Overview

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a part‑time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware‑focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. The position may require the exercise of moderately complex analytical skills and the capacity to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Providing customer break‑fix support for designated equipment
• Possess excellent customer service skills

Requirements

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance (additional requirements may exist if offer of employment is extended)
• Must own a basic repair toolkit

Benefits

• $40 per call / $5 per call per diem
• Dell/Lenovo certification training AT NO COST TO YOU