Field Service Technician

Getronics; Des Moines (IA); On-site; USD 30,307 - 31,684; Full time

Job summary

A technology service provider is seeking a Field Service Technician to provide onsite repair and installation services for various products. The role requires interacting with clients, addressing technical issues, and performing hardware maintenance. Candidates should have a high school diploma and relevant technical experience. A bonus for experience with deskside support. Competitive pay of $22-$23/hr offered.

Qualifications

• High school diploma or equivalent required.
• 6-12 months work experience in technical support.
• Ability to lift and move computer equipment up to 50 lbs.
• Experience with deskside support is a plus.

Responsibilities

• Provide onsite hardware repair for laptops and desktops.
• Ensure all service level agreements (SLAs) are met.
• Communicate effectively with clients and team members.
• Maintain parts inventory accurately.

Skills

Customer support

Communication skills

Basic troubleshooting

Technical support

Education

High school diploma or equivalent

Relevant technical qualification

Tools

Ticket management tools

Basic repair toolkit

Job description

Overview

The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.

Base pay range: $22.00/hr - $23.00/hr

Responsibilities

• Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.


• Perform maintenance, upgrades, and repairs of IT products.


• Ensure all service level agreements (SLAs) are met.


• Communicate effectively with clients and team members.


• Prioritize and manage multiple technical issues simultaneously.


• Complete administrative tasks related to each service call.


• Follow company standards for security, safety, and quality.

Qualifications

• High school diploma or equivalent.


• Relevant technical qualification and 6-12 months of work experience.


• Experience with deskside support and ticket management tools is a bonus.


• Ability to lift and move computer equipment up to 50 lbs.


• Own a basic repair toolkit, PC, and mobile phone.


• Strong customer support and communication skills.


• Basic troubleshooting and break/fix skills for laptops and desktops.


• Knowledge of operating systems, hardware, and standard software applications.


• Ability to install, test, and configure desktop, laptop, and tablet systems.


• Experience with software imaging and component replacements such as memory, hard drives, SSDs, screens, and keyboards.

Accountabilities

• Complete required certifications for PC repairs.


• Perform fault diagnosis and effective troubleshooting.


• Maintain parts inventory and adhere to return deadlines.


• Keep accurate real-time updates in the system.