Field Service Technician

Andersen Corp.; Marysville (WA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K

Sick Time

8 Paid Holidays + Flex Holiday

Medical, dental and vision insurance

Life and AD&D Insurance

Disability Insurance

Identity Theft Protection

Flexible Spending Accounts

Employee Assistance Program

Discount on windows and doors

Employee discounts on travel, apparel,

electronics and more

Job summary

Renewal by Andersen is seeking a skilled Field Service Technician to diagnose, repair, and resolve warranty-related concerns for homeowners. You will work independently to troubleshoot and perform advanced repairs on windows and doors while upholding safety standards and craftsmanship.

Join a team focused on delivering exceptional customer experiences and improving homeowner satisfaction through thorough service, clear communication, and collaboration with internal teams.

Qualifications

• Must have valid driver\'s license with an acceptable driving record.
• 4+ years of experience in window/door installation, carpentry, construction, remodeling or related trade.
• Strong knowledge of residential window and door systems and installation practices.
• Excellent communication with homeowners.

Responsibilities

• Diagnose and repair warranty-related issues involving windows, doors, hardware, trim and related components.
• Troubleshoot product performance concerns, installation deficiencies, air leakage, water infiltration and other service issues.
• Perform advanced repairs including component replacement, adjustments, resets and corrective service work.
• Evaluate service conditions and determine the appropriate repair solution while maintaining company standards.
• Provide exceptional customer service by setting expectations, explaining solutions, and resolving homeowner concerns professionally.
• Complete service appointments efficiently while maintaining quality craftsmanship.
• Document service activities, photographs, repair details, and outcomes accurately through electronic systems.
• Maintain company tools, equipment, vehicles, and inventory.
• Follow all safety requirements, PPE standards, and company policies.
• Collaborate with Installation, Operations, Customer Care and other teams to improve homeowner experiences.
• Provide technical feedback and support to field teams when needed.
• Participate in ongoing training and continuous improvement initiatives.

Skills

Excellent communication

Troubleshooting

Independent work

Carpentry / Construction

Detail-oriented

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Mobile apps

Electronic documentation systems

Job description

About Us

At Renewal by Andersen, a division of Andersen Windows, we are transforming the home improvement industry. Founded in 1903, Andersen is the world’s largest and most recognized brand in window and door systems. Our mission is to provide homeowners with an exceptional window and door replacement experience from start to finish.

We are seeking a skilled Field Service Technician to join our team and provide expert service, troubleshooting, and repair solutions for Renewal by Andersen windows and doors. This role is ideal for a technically skilled professional who enjoys problem-solving, working independently, and delivering outstanding customer experiences.

Position Summary

The Field Service Technician is responsible for diagnosing, repairing, and resolving warranty-related concerns for homeowners while maintaining the highest standards of workmanship, safety, and customer service. This position requires strong technical knowledge of window and door systems, advanced troubleshooting ability, and the confidence to identify root causes and provide effective solutions. Warranty Technicians serve as trusted representatives of the company by building homeowner relationships, communicating clearly, and ensuring every service interaction reflects the quality and professionalism of Renewal by Andersen.

Responsibilities

• Diagnose and repair warranty-related issues involving windows, doors, hardware, trim, and related components.
• Troubleshoot product performance concerns, installation-related deficiencies, air leakage, water infiltration, and other service issues.
• Perform advanced repairs, including component replacement, adjustments, resets, and corrective service work.
• Evaluate service conditions and determine the appropriate repair solution while maintaining company standards.
• Provide exceptional customer service by setting expectations, explaining solutions, and resolving homeowner concerns professionally.
• Complete service appointments efficiently while maintaining quality craftsmanship.
• Document service activities, photographs, repair details, and outcomes accurately through electronic systems.
• Maintain company tools, equipment, vehicles, and inventory.
• Follow all safety requirements, PPE standards, and company policies.
• Collaborate with Installation, Operations, Customer Care, and other internal teams to improve homeowner experiences.
• Provide technical feedback and support to field teams when needed.
• Participate in ongoing training and continuous improvement initiatives.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with an acceptable driving record.
• 4+ years of experience in window installation, door installation, carpentry, construction, remodeling, service, or a related trade preferred.
• Strong knowledge of residential window and door systems and installation practices.
• Experience diagnosing and resolving complex field issues.
• Ability to troubleshoot independently and determine effective solutions.
• Strong craftsmanship, attention to detail, and commitment to quality.
• Excellent communication skills with the ability to work directly with homeowners.
• Comfortable using hand tools, power tools, mobile applications, and electronic documentation systems.
• Ability to safely operate company vehicles and equipment.

Physical Requirements

• Ability to lift, carry, push, and pull up to 75 pounds.
• Ability to work from ladders, scaffolding, rooftops, and elevated work areas.
• Ability to stand, walk, bend, kneel, climb, and perform physical labor throughout the day.
• Ability to work indoors and outdoors in varying conditions.
• Ability to travel throughout assigned service territories, including occasional overnight travel.

Ideal candidate

We are looking for someone who brings a positive attitude, strong work ethic, and a commitment to doing things the right way. The ideal candidate is dependable, professional, solutions-oriented, and enjoys being part of a team that values accountability, collaboration, and continuous improvement. You are someone who: Takes ownership and follows through. Approaches challenges with a can-do mindset. Builds trust with homeowners and teammates. Looks for ways to improve processes and outcomes. Takes pride in delivering quality work.

What we Offer

• $25-$38/ hour
• 401KPTO / Sick Time
• 8 Paid Holidays plus 1 Flex HolidayMedical, dental and vision insuranceLife and Accidental Death & Dismemberment (AD&D) InsuranceDisability InsuranceIdentity Theft ProtectionFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)Discount on our windows and doorsEmployee discounts on travel, apparel, electronics, restaurants and more!

Join us and become part of a team committed to craftsmanship, customer satisfaction, and creating exceptional homeowner experiences!