Field Service Tech Windows Doors

MTM LLC; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k/401k Matching

Profit Sharing

Insurance (Medical, Dental, Vision)

Paid Holidays

Vacation/PTO

Life Insurance

Job summary

MTM LLC is seeking a skilled Field Service Technician in Dallas, Texas, to manage field operations for roof replacement projects. This role involves direct communication between homeowners, installers, and sales teams to ensure project completion.

The ideal candidate will have a high school diploma, strong organizational skills, and the ability to work independently. Competitive compensation and benefits include medical insurance, 401k matching, and PTO.

Qualifications

• High School Diploma or equivalent.
• Building/contractor knowledge helpful.
• Excellent organizational and customer focus skills.

Responsibilities

• Meet installers at job sites and discuss all pertinent issues.
• Respond to contractors and installers for assistance at the job site.
• Inspect delivered products to ensure receipt and quality.

Skills

Organizational skills

Customer focus

Interpersonal skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Education

High School Diploma or equivalent

Job description

Job Summary

We are seeking a skilled and dedicated Field Service Technician to join our team. The duties of the Field Project Technician are to oversee the field operations for replacement roof projects. The Field Project Technician communicates directly between homeowners, installers, and the sales team to ensure projects are completed on time.

Duties

• Meet installers at job sites and introduce to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
• Respond to contractors and installers for assistance at the job site, assist the contractor, or installer when needed. Follow the recovery process set by management.
• Will be responsible for inventory and inspect delivered products to make sure all products has been received for the job.
• Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
• Make minor service repairs when possible and assist service technicians as needed.
• Complete all assigned reporting responsibilities accurately, and in a timely manner.
• Visit every project at a minimum of one time and complete all necessary tasks to include walkthrough.

Requirements

• High School Diploma or equivalent.
• Building/contractor knowledge helpful.
• Excellent organizational, social, and customer focus skills are necessary along with good user skills with Microsoft Word, Excel, and PowerPoint applications.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work independently with little supervision. Build a complete product knowledge base.
• Ability to lift product, assist with service, and make minor repairs to product.

Benefits

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/PTO
• Life Insurance

Additional Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Work Location: On the road