Windows and Doors Field Service Technician

Cornerstone Building Brands; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO and paid holidays

401(k) plan

Tuition reimbursement

Professional development opportunities

Job summary

A leading building products company in Columbus, Ohio, seeks a Field Service Technician 1 responsible for on-site repairs, inspections, and maintenance of building products. The ideal candidate will ensure safety and excellent customer service while developing technical skills in a fast-paced environment. Full-time benefits include medical, dental, vision, PTO, and more, ensuring a well-rounded employee experience.

Qualifications

• Excellent verbal and written communication skills.
• Ability to complete precise repairs and inspections.
• Strong customer service skills to build trust with clients.
• Physical capability to lift and carry up to 50 lbs.
• Ability to prioritize tasks effectively.
• Adaptable and committed to safety.

Responsibilities

• Perform basic field repairs including hardware and glass replacements.
• Conduct on-site evaluations and inspections of products.
• Follow safety protocols for handling and working at heights.
• Operate company vehicles safely and maintain them.
• Manage tools and supplies inventory effectively.
• Communicate repair issues and solutions to customers.
• Travel daily within the assigned territory.

Skills

Verbal communication

Detail-oriented

Customer service skills

Physical stamina

Time management

Team-oriented

Education

High School Diploma or equivalent

Tools

Hand tools

Power tools

Basic computer skills

Job description

About the Role

The Field Service Technician 1 is responsible for performing on-site repairs, inspections, and maintenance of building products while ensuring safety, quality, and excellent customer service. This role provides hands‑on experience in field operations, process adherence, and customer interaction, with opportunities to develop technical skills, problem‑solving abilities, and industry knowledge. The ideal candidate is detail‑oriented, physically capable, and committed to delivering reliable service in a fast‑paced, customer‑focused environment.

What You'll Do

• Field Repairs & Adjustments: Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections.
• Product Evaluations & Inspections: Conduct on‑site evaluations to assess product performance and identify repair needs.
• Safety & Compliance: Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits.
• Vehicle Operation & Maintenance: Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability.
• Inventory Management: Manage tools and supplies inventory to maintain proper stock and organization.
• Customer Service & Communication: Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction.
• Travel: Travel within assigned territory daily; overnight travel may be required depending on territory.

Skills & Qualifications

• Strong verbal and written communication skills.
• Detail‑oriented with the ability to complete precise repairs and inspections.
• Excellent customer service skills to build trust and ensure repeat business.
• Physical stamina and dexterity; ability to lift and carry up to 50 lbs consistently, climb ladders, and work at heights.
• Ability to prioritize tasks and manage time effectively.
• Team‑oriented, adaptable, and committed to safety and quality.

What You'll Need

• Education: High School Diploma or equivalent required.
• License: Valid driver's license with ability to successfully clear an MVR check.
• Experience:
  • 1‑2 years of general construction or building material installation experience preferred.
  • 1‑2 years of fenestration manufacturing or installation experience preferred.
• Technical Skills:
  • Basic computer skills (Outlook & CRM).
  • Proficiency with hand and power tools.

Benefits

Full‑time team members receive medical, dental, and vision benefits starting day 1. Additional benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401(k), EAP, discount programs, tuition reimbursement, training, and professional development. Employees may also join Employee Resource Groups that support diversity and inclusion.

Equal Employment Opportunity

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines.

Must be at least 18 years of age to apply.