Field Service Tech (Windows & Doors)

MTM LLC; Marietta (GA); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k

401k Matching

Profit Sharing

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Vacation/PTO

Life Insurance

Job summary

MTM LLC in Marietta, GA is seeking a Field Service Technician to oversee field operations for replacement roof projects. You will coordinate between homeowners, installers, and the sales team to keep projects on schedule.

Responsibilities include meeting installers, verifying site details, managing inventory, performing minor repairs, and completing timely reports, with travel to job sites as required.

Qualifications

• High School Diploma or equivalent.
• Knowledge of building/contractor practices is helpful.
• Proficient in MS Word, Excel, and PowerPoint.

Responsibilities

• Meet installers at job sites and introduce to customers and set expectations.
• Coordinate with homeowners, installers, and sales team to ensure timely completion.
• Inspect deliveries and manage inventory for each job.
• Troubleshoot installations and report findings to management.
• Carry out minor repairs and assist service technicians.
• Complete all reporting accurately and on time.
• Visit each project at least once to perform walkthroughs.

Skills

Customer service

Communication

Organizational skills

Independent work

Motivated

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Summary
We are seeking a skilled and dedicated Field Service Technician to join our team. The duties of the Field Project Technician are to oversee the field operations for replacement roof projects. The Field Project Technician communicates directly between homeowners, installers, and the sales team to ensure projects are completed on time.

Duties

• Meet installers at job sites and introduce to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
• Respond to contractors and installers for assistance at the job site, assist the contractor, or installer when needed. Follow the recovery process set by management.
• Will be responsible for inventory and inspect delivered products to make sure all products has been received for the job.
• Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
• Make minor service repairs when possible and assist service technicians as needed.
• Complete all assigned reporting responsibilities accurately, and in a timely manner.
• Visit every project at a minimum of one time and complete all necessary tasks to include walkthrough

Requirements

• High School Diploma or equivalent.
• Building/contractor knowledge helpful.
• Excellent organizational, social, and customer focus skills are necessary along with good user skills with Microsoft Word, Excel, and PowerPoint applications.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work independently with little supervision. Build a complete product knowledge base.
• Ability to lift product, assist with service, and make minor repairs to product.

Benefits

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/PTO
• Life Insurance

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road