Field Service Tech (Windows & Doors)

MTM LLC; Norfolk (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Compensation

401k/401k Matching

Profit Sharing

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

9 Paid Holidays

Vacation/PTO

Job summary

A leading service company seeks a skilled Field Service Technician to manage field operations for replacement roof projects. The role involves direct communication with homeowners, installers, and the sales team to ensure timely project completion. Ideal candidates should possess a high school diploma, strong organizational and communication skills, and be able to lift products and assist in minor repairs. Competitive compensation and benefits such as insurance and 401k matching are offered, making this a promising opportunity.

Qualifications

• High School Diploma or equivalent is required.
• Building/contractor knowledge is helpful.
• Outgoing and motivated personality is needed.

Responsibilities

• Oversee field operations for replacement roof projects.
• Communicate directly with homeowners and installers.
• Inspect delivered products for completeness.
• Troubleshoot installations and report findings to management.
• Perform minor repairs and assist service technicians as needed.
• Complete reporting accurately and in a timely manner.
• Visit every project at least once for walkthroughs.

Skills

Organizational skills

Customer focus skills

Communication skills

Interpersonal skills

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Knowledge of Microsoft PowerPoint

PowerPoint

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

We are seeking a skilled and dedicated Field Service Technician to join our team. The duties of the Field Project Technician are to oversee the field operations for replacement roof projects. The Field Project Technician communicates directly between homeowners, installers, and the sales team to ensure projects are completed on time.

Duties

• Meet installers at job sites and introduce to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
• Respond to contractors and installers for assistance at the job site, assist the contractor, or installer when needed. Follow the recovery process set by management.
• Will be responsible for inventory and inspect delivered products to make sure all products has been received for the job.
• Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
• Make minor service repairs when possible and assist service technicians as needed.
• Complete all assigned reporting responsibilities accurately, and in a timely manner.
• Visit every project at a minimum of one time and complete all necessary tasks to include walkthrough

Requirements

• High School Diploma or equivalent.
• Building/contractor knowledge helpful.
• Excellent organizational, social, and customer focus skills are necessary along with good user skills with Microsoft Word, Excel, and PowerPoint applications.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work independently with little supervision. Build a complete product knowledge base.
• Ability to lift product, assist with service, and make minor repairs to product.

Benefits

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/PTO
• Life Insurance

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Work Location: On the road