Field Service Tech — Travel & On‑Call Packaging Automation

Federal MFG LLC.; California City (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

ProMach Matrix is seeking a Field Service Technician to install, maintain and repair automated packaging equipment across customer sites. You will troubleshoot complex machinery, guide customer personnel during installations, and customize machine programs to meet client needs.

Strong customer service and travel readiness are essential. Expect on-site service, factory-floor support, and technical training for customers.

Qualifications

• Installation, integration, repair and troubleshooting of complex packaging machinery.
• Must meet inspection, testing, quality, and operating specifications.
• Willingness to travel up to 75% across the US (and sometimes internationally).

Responsibilities

• Directs customer personnel during plant machinery installations and integrations.
• Provide on-site customizing of machine programs to meet customer needs.
• Maintain on-call support and provide customer technical telephone support.
• Provide factory floor support when not on-site service.
• Provide customer training on operation and service of the machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Mechanical principles

Troubleshooting

Customer service

Communication skills

Travel willingness

PLC programming

Education

Technical Associate degree

Tools

MS Office

Job description

ProMach Matrix is seeking a Field Service Technician to install, maintain and repair automated packaging equipment across customer sites. You will troubleshoot complex machinery, guide customer personnel during installations, and customize machine programs to meet client needs.

Strong customer service and travel readiness are essential. Expect on-site service, factory-floor support, and technical training for customers.