Field Service Tech: Packaging Systems (Travel-Heavy)

Syntegon Technology GmbH; Philadelphia (Philadelphia County); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Job summary

Syntegon Technology Services LLC is seeking a Field Service Technician to install, test, analyze, maintain, repair, and train on Syntegon Pharmaceutical Systems at customer sites. You will deliver exceptional technical service and help grow our customer base with reliable field support.

Key responsibilities include start-up validation testing, software updates, and customer training, with significant travel to customer sites in the Philadelphia area and beyond.

Qualifications

• 2-year Packaging Machinery degree and 2 years of experience working on packaging equipment OR 5 years overall experience in repair and maintenance of capital equipment.
• 2-years’ experience working directly with customers
• Ability to travel 80% of the time domestically and internationally.

Responsibilities

• Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
• Update and modify machine control software at customer sites and train customers on use and maintenance.
• Coordinate development activities and upgrades to improve machine functionality.
• Provide support to Customers, Customer Service and Sales departments as required.
• Participate in continuous training to maintain technical proficiency on new equipment and systems.

Skills

Customer service

Travel readiness

Communication

Technical aptitude

Education

2-year Packaging Machinery degree

BS in Electrical Engineering

Tools

Allen Bradley PLCs

Siemens PLCs

HMI programming

Servo drives

Job description

Syntegon Technology Services LLC is seeking a Field Service Technician to install, test, analyze, maintain, repair, and train on Syntegon Pharmaceutical Systems at customer sites. You will deliver exceptional technical service and help grow our customer base with reliable field support.

Key responsibilities include start-up validation testing, software updates, and customer training, with significant travel to customer sites in the Philadelphia area and beyond.