Field Service Tech: On-Site Hydraulics & Equipment Repair

Genuine Parts Company; Marion (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Genuine Parts Company in Marion, IL is seeking a Field Service Technician to perform on-site support for hydraulic systems and related equipment. The role covers installation, diagnostics, repair, and upgrades at customer sites.

Under supervision, you will diagnose problems, document findings, and decide on repairs while ensuring safety and regulatory compliance. Strong communication with customers and teams is essential.

Qualifications

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills.
• Work effectively with customers, peers and management to resolve client issues.

Responsibilities

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.

Skills

Hydraulic schematics

Shop equipment operation

Verbal and written communication

Customer issue resolution

Education

Technical degree

Job description

Genuine Parts Company in Marion, IL is seeking a Field Service Technician to perform on-site support for hydraulic systems and related equipment. The role covers installation, diagnostics, repair, and upgrades at customer sites.

Under supervision, you will diagnose problems, document findings, and decide on repairs while ensuring safety and regulatory compliance. Strong communication with customers and teams is essential.