Field Service Tech: Office Equipment Repair & Support

Industry Analysts, Inc.; Gulfport (MS); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Industry Analysts, Inc. in Gulfport, MS is seeking a Technical Service Representative who thrives on hands-on hardware repair of copiers, printers, scanners, and fax machines in the field. This is not a desk job.

You will diagnose, repair, and maintain multifunction devices, perform basic network setup for print/scan, and ensure machines stay productive for customers. The role requires practical problem solving, good communication, and the ability to work independently at customer sites while

Qualifications

• Proven hands-on repair skills for office equipment (copiers, printers, scanners, fax).
• Ability to work in customer sites and handle on-site diagnostics.
• Comfort with basic network setup for print/scan workflows.

Responsibilities

• Repair, maintain, and troubleshoot multifunctional office equipment in the field.
• Provide basic network/connectivity setup for print/scan functions.
• Keep customers happy with responsive service and clear communication.

Skills

Hands-on hardware repair

Field-based work

Customer support

Network setup

Job description

Industry Analysts, Inc. in Gulfport, MS is seeking a Technical Service Representative who thrives on hands-on hardware repair of copiers, printers, scanners, and fax machines in the field. This is not a desk job.

You will diagnose, repair, and maintain multifunction devices, perform basic network setup for print/scan, and ensure machines stay productive for customers. The role requires practical problem solving, good communication, and the ability to work independently at customer sites while