Field Service Tech – Mechanical & Controls (Travel)

Duravant; Downers Grove (IL); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Life Insurance

401(k) with company match

Paid time off

Job summary

Key Technology in Downers Grove, IL is seeking a Field Service Technician, Mechanical and Controls to install, commission, and service packaging and automation equipment at customer sites.

You will lead on-site visits, perform preventive maintenance, troubleshoot electrical and mechanical issues, and train operators. Travel up to 100% may be required, with frequent overnight stays as needed.

Qualifications

• AA Degree or equivalent certificate from a college or technical school.
• Ability to read and interpret drawings.
• 2–5 years in packaging/automation field service, engineering, or manufacturing.

Responsibilities

• Conduct field service calls at customer sites to provide installation, commissioning, preventive maintenance, audits, retrofits, and training services.
• Lead site visit meetings with customers, explaining job scope, work completed, and conducting training on equipment operation and maintenance.
• Achieve service delivery goals, including response time, first‑time fix, and customer satisfaction rates.
• Communicate effectively with field service management and internal support teams to resolve customer issues efficiently.
• Complete paperwork, timesheets, CRM entries, and expense reports accurately and on time.
• Review customer files before service calls to prepare for the job.
• Troubleshoot equipment by listening, observing mechanical/electrical devices, analyzing machine data, and locating root causes of issues.
• Dismantle devices to access and replace defective parts.
• Repair or replace defective parts and verify functionality.
• Provide technical support to internal and external customers via phone and e‑mail.
• Assist with customer escalations by offering the highest level of technical support internally and externally as necessary.

Skills

Reading drawings

Troubleshooting

Customer communication

Education

AA Degree or equivalent certificate

Job description

Key Technology in Downers Grove, IL is seeking a Field Service Technician, Mechanical and Controls to install, commission, and service packaging and automation equipment at customer sites.

You will lead on-site visits, perform preventive maintenance, troubleshoot electrical and mechanical issues, and train operators. Travel up to 100% may be required, with frequent overnight stays as needed.