Field Service Tech II - On-Site Installations

Ergotron, Inc.; Fort Worth (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

PTO 5 weeks

Paid holidays

Maternity/Paternity leave

Career milestones

Job summary

Ergotron, Inc. is seeking a Field Service Specialist to provide on-site installation, maintenance, and repair of Ergotron equipment. You will diagnose issues, perform preventive maintenance, and document service details in our system for smooth customer support.

The role requires strong mechanical and electrical troubleshooting, excellent communication, and the ability to travel up to 100% to customer sites. A valid driver’s license and healthcare site vaccine compliance are required.

Qualifications

• Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred.
• 2-5 years experience in field service or technical support roles.
• Strong mechanical and electrical troubleshooting skills.
• Experience with electronic testing equipment (multimeters, etc.)
• Excellent communication and interpersonal skills.
• In healthcare environment, vaccine and screening requirements.
• Ability to work independently and manage time effectively.
• Must have valid driver’s license with safe driving record.

Responsibilities

• Perform on-site installations, maintenance, and repairs of Ergotron equipment.
• Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality.
• Fulfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance.
• Document service visits, including repairs performed and parts used, in the company’s service management system.
• Maintain timely and accurate expense reporting and submissions.
• Respond to customer inquiries and issues promptly and professionally.
• Travel to customer locations as assigned; travel up to 100% is required.
• Update systems for sales operations including Salesforce and others to ensure customer data is well maintained.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication

Time management

Independent working

Education

AA or BS/BA degree in Business Administration or Computer Science

Tools

Salesforce

ERP

Microsoft Office (Excel, PowerPoint, Outlook)

Job description

Ergotron, Inc. is seeking a Field Service Specialist to provide on-site installation, maintenance, and repair of Ergotron equipment. You will diagnose issues, perform preventive maintenance, and document service details in our system for smooth customer support.

The role requires strong mechanical and electrical troubleshooting, excellent communication, and the ability to travel up to 100% to customer sites. A valid driver’s license and healthcare site vaccine compliance are required.