Field Service Tech II - On-Site Troubleshooter

IGT, a Nevada Corporation; Salem (OR); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid time off

Job summary

IGT is seeking a Field Service Technician in Oregon to support customers with equipment installation, maintenance, and troubleshooting. You will diagnose mechanical, hardware, software, and networked systems and communicate findings clearly to keep equipment operating reliably.

Responsibilities include planning daily site work, performing preventive maintenance, and maintaining accurate inventory and documentation.

Qualifications

• High school diploma or GED; vocational, technical, or business school training is preferred.
• 2–5 years of technician experience in a customer-facing role; industry experience is preferred.
• Experience troubleshooting hardware, software, product platforms, and networking solutions.
• Proficiency with Microsoft Office, particularly Word and Excel.
• The ability to follow company procedures, communicate clearly with customers, and document your work accurately.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment up to 50 pounds; capable of sustained driving.
• Pre-employment background checks and security requirements may apply.

Responsibilities

• Troubleshoot equipment issues, resolve problems, and identify root causes.
• Serve as a point of contact for customers on technical and service matters.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Help plan daily work for site installations, maintenance, and customer support.
• Perform preventive maintenance and site surveys for new orders.
• Track parts used at customer locations and maintain accurate inventory records.
• Complete service reports and required paperwork on time.
• Support fellow technicians and internal teams when needed.

Skills

Customer service

Technical troubleshooting

Hardware & software

Networking basics

MS Office

Education

High school diploma or GED

Vocational/technical training

Tools

MS Office

Diagnostic tools

Job description

IGT is seeking a Field Service Technician in Oregon to support customers with equipment installation, maintenance, and troubleshooting. You will diagnose mechanical, hardware, software, and networked systems and communicate findings clearly to keep equipment operating reliably.

Responsibilities include planning daily site work, performing preventive maintenance, and maintaining accurate inventory and documentation.