Field Service Engineer II - Medical Tech (On-Site/Travel)

Symmetrio; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Symmetrio is seeking a Field Service Engineer II to support, maintain, troubleshoot, and repair complex medical equipment for healthcare providers. You will perform on-site and in-house service, installation, and technical support, diagnosing electronic and mechanical failures and implementing effective repairs to minimize downtime.

This role emphasizes hands-on technical work, direct customer interaction, and fast-paced field service operations, with travel to customer sites as required and

Qualifications

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment.
• Strong technical knowledge of computers and PC-based systems.
• Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
• Ability to independently diagnose and resolve moderately complex mechanical problems.
• Strong customer-service orientation with excellent communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to lift up to 75 pounds and stand for extended periods.
• Ability and willingness to travel domestically and internationally.

Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts and build trusted customer relationships.
• Diagnose equipment and system failures and determine effective, cost-conscious repair strategies to minimize downtime.
• Provide technical support to customers regarding equipment operation, maintenance, performance, and issues.
• Provide phone and remote technical assistance to customers and fellow Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical problems, including vacuum-related issues, software problems, networking issues, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing and diagnostic equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishment of customer spare-parts kits.
• Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and safety guidelines.
• Maintain detailed records of service visits, technical problems, troubleshooting activities, corrective actions, and parts utilized.
• Maintain current technical documentation related to operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation to support analysis of equipment failures and serviceability trends.
• Travel to customer locations as required and provide support during standard and non-standard hours based on customer needs.

Skills

Field service experience

Electromechanical troubleshooting

Electrical and hardware diagnostics

Imaging system troubleshooting

Customer communication

Documentation and reporting

Salesforce usage

PC-based systems

Tools

Salesforce

Diagnostic equipment

Testing equipment

Networking tools

Job description

Symmetrio is seeking a Field Service Engineer II to support, maintain, troubleshoot, and repair complex medical equipment for healthcare providers. You will perform on-site and in-house service, installation, and technical support, diagnosing electronic and mechanical failures and implementing effective repairs to minimize downtime.

This role emphasizes hands-on technical work, direct customer interaction, and fast-paced field service operations, with travel to customer sites as required and