Field Service Tech: Copier Equipment | Growth

appliedinnovation; Lansing (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays & PTO

Personal holiday

Benefits: medical, dental, life

Job summary

Applied Innovation is seeking a dependable Field Service Technician to join our team in a full-time role, Monday–Friday, 8:00 AM to 5:00 PM. The position includes a company vehicle, gas card, and training. You will service and maintain office equipment at customer locations with a focus on professionalism and customer care.

Training will be provided; prior experience is helpful but not required. This hands-on role requires strong problem-solving skills and the ability to work independently or

Qualifications

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem-solving skills.
• Excellent organization, communication, and time management.
• Ability to plan work effectively and manage multiple service calls.
• Customer-focused mindset with commitment to service excellence.
• Ability to work independently and as part of a team.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.

Skills

Mechanical aptitude

Troubleshooting

Organization

Time management

Customer service

Independent work

Education

High School Diploma or equivalent

Job description

Applied Innovation is seeking a dependable Field Service Technician to join our team in a full-time role, Monday–Friday, 8:00 AM to 5:00 PM. The position includes a company vehicle, gas card, and training. You will service and maintain office equipment at customer locations with a focus on professionalism and customer care.

Training will be provided; prior experience is helpful but not required. This hands-on role requires strong problem-solving skills and the ability to work independently or