Field Service Tech: Cabling & Networking On-Call

EarthLink; Lexington (KY); On-site; USD 46,000 - 62,000; Full time

Job summary

EarthLink in Lexington, KY is seeking a dependable Field Service Technician to deliver high-quality installation and repair services while ensuring an exceptional customer experience. You will own your work, apply technical knowledge to get the job done right the first time, and follow all site protocols and safety standards.

Some evenings, weekends, and on-call work may be required based on business needs.

Qualifications

• High school diploma or GED is required.
• ComTrain tower climbing certification or the ability to obtain it after hire.
• Experience testing equipment such as power meters and cable toners.

Responsibilities

• Provide installation and repair services to business customers.
• Serve as remote hands for NOC engineers during service activation and troubleshooting.
• Install, terminate, test, and repair Category 3, 5, and 5E premise wiring per standards.
• Install premise hardware including backboards, conduit, cabling, patch panels and racks.
• Install and configure network hardware including switches, routers, firewalls, IP phones, media converters, wireless APs, etc.
• Climb and work on towers to install, replace, or maintain equipment.
• Utilize company software, hardware, and related systems.
• Participate in a rotating on-call schedule for 24/7 support.
• Perform other duties as assigned.

Skills

Strong computer proficiency

Verbal and written communication

Analytical and problem-solving

Time management

Education

High School Diploma or GED

ComTrain tower climbing certification

Tools

Power meters

Cable toners

Laptops

Job description

EarthLink in Lexington, KY is seeking a dependable Field Service Technician to deliver high-quality installation and repair services while ensuring an exceptional customer experience. You will own your work, apply technical knowledge to get the job done right the first time, and follow all site protocols and safety standards.

Some evenings, weekends, and on-call work may be required based on business needs.