Field Service Tech - 24/7 On-Call Network Installations

EarthLink; Frederick (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

EarthLink in Frederick, MD is seeking a dependable Field Service Technician to install and repair network infrastructure for business customers, including tower climbs and on-site problem solving. You will take ownership of your work, follow all site protocols and safety standards, and provide excellent customer experiences.

The role requires current ComTrain certification, strong problem-solving and communication skills, and flexibility for evenings, weekends, and on-call shifts.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in the data/communications industry preferred.
• Current ComTrain tower climbing certification, or ability to complete after hire.
• Experience testing equipment such as power meters, cable toners, and laptops.
• Strong computer proficiency.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage tight deadlines and shifting priorities.
• Flexibility to work evenings, weekends, and respond to standby/callout within 60 minutes when required.
• Must pass a pre-employment background check, including a valid driver’s license and clear driving record.

Responsibilities

• Provide installation and repair services to business customers
• Serve as remote hands for NOC engineers during service activation and troubleshooting
• Install, terminate, test, and repair Category 3, 5, and 5E premises wiring in accordance with TIA-568B standards (including RJ45 connectors, biscuit and wall jacks, 66/110 punch-down blocks)
• Install premise hardware including plywood backboards, conduit, structured cabling, patch panels, UPS, PDU, relay racks, data cabinets, and NEMA boxes
• Install and configure network hardware including switches, routers, firewalls, IP phones, Analog Telephone Adapters, media converters, wireless access points, microwave radios, and dishes
• Climb and work on towers to install, replace, or maintain equipment
• Utilize company software, hardware, and related systems effectively
• Participate in a rotating on-call schedule as part of our 24/7 support model
• Perform other duties as assigned

Skills

Tower climbing

Technical troubleshooting

Computer proficiency

Verbal and written communication

Problem-solving

On-call readiness

Time management

Education

ComTrain tower climbing certification

High School Diploma or GED

1–2 years data/communications industry experience

Tools

Power meters

Cable toners

Laptops

Job description

EarthLink in Frederick, MD is seeking a dependable Field Service Technician to install and repair network infrastructure for business customers, including tower climbs and on-site problem solving. You will take ownership of your work, follow all site protocols and safety standards, and provide excellent customer experiences.

The role requires current ComTrain certification, strong problem-solving and communication skills, and flexibility for evenings, weekends, and on-call shifts.