Field Service Team Leader

Group CBS, Inc.; Omaha, Northern (NE, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Group CBS, Inc. is seeking a Field Service Supervisor in Omaha to lead a team of technicians delivering on-site technical support, maintenance, and repair services.

You will plan, dispatch, and optimize field operations while collaborating with customer service, sales, and operations to meet SLAs and customer expectations. Ideal candidates will have strong leadership, excellent communication, and a proven track record managing field service teams.

Qualifications

• Lead and mentor a team of field service technicians.
• Plan, assign, and schedule service tasks to optimize resources.
• Coordinate dispatch and logistics for field operations.
• Collaborate with customer service, sales, and operations.
• Maintain strong customer relationships and act as primary contact.
• Conduct site visits to assess performance and identify improvements.
• Monitor KPIs such as response time and first-time fix rate.
• Prepare service reports and provide insights to management.
• Coordinate training programs to enhance technician skills.
• Stay updated on field service management best practices.

Responsibilities

• Oversee on-site technical support, maintenance, and repair services.
• Optimize resource allocation and service performance to meet SLAs.
• Lead continuous improvement initiatives based on KPI reviews.
• Escalate issues and manage customer escalations professionally.

Skills

Team leadership

Mentoring

Staff training

Resource coordination

Customer service

Communication

Job description

Group CBS, Inc. is seeking a Field Service Supervisor in Omaha to lead a team of technicians delivering on-site technical support, maintenance, and repair services.

You will plan, dispatch, and optimize field operations while collaborating with customer service, sales, and operations to meet SLAs and customer expectations. Ideal candidates will have strong leadership, excellent communication, and a proven track record managing field service teams.