Field Services Team Lead - On-Site Support & Growth

Group CBS; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

Group CBS in Omaha, NE is seeking a Field Service Supervisor to lead a team of technicians delivering on-site support, maintenance, and repair services for customers. You will coordinate service activities, allocate resources efficiently, and ensure service levels meet customer and business objectives.

Key responsibilities include supervising staff, scheduling calls, collaborating across departments, and driving continuous improvement through performance metrics and customer feedback.

Qualifications

• Leadership experience overseeing field service technicians.
• Strong communication with customers and internal teams.
• Ability to manage multiple tasks and priorities under pressure.
• Analytical mindset to review service data and trends.
• Familiarity with field service management best practices.

Responsibilities

• Oversee a team of field service technicians and provide guidance.
• Assign tasks, schedule work, and coordinate field service activities.
• Plan calls, dispatch technicians, and coordinate logistics.
• Collaborate with customer service, sales, and operations.
• Build relationships with customers and handle inquiries and escalations.
• Conduct site visits, collect feedback, and identify service improvements.
• Monitor response/resolution times and first-time fix rates.
• Prepare service reports, dashboards, and KPI insights.
• Coordinate training programs and technical workshops for the team.
• Stay updated on field service trends and best practices.

Skills

Team supervision

Task assignment

Field operations

Cross-functional collaboration

Customer relations

Site visits

Performance metrics

Reporting

Training coordination

Industry awareness

Job description

Group CBS in Omaha, NE is seeking a Field Service Supervisor to lead a team of technicians delivering on-site support, maintenance, and repair services for customers. You will coordinate service activities, allocate resources efficiently, and ensure service levels meet customer and business objectives.

Key responsibilities include supervising staff, scheduling calls, collaborating across departments, and driving continuous improvement through performance metrics and customer feedback.