Delivery Operations Lead & Dispatcher

HD Supply Management, LLC (USA); Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

HD Supply Management, LLC (USA) is seeking a transportation team member to facilitate load management and dispatching of dedicated drivers within the facility. You will train and support existing associates on transportation processes, and operate company or rental vehicles.

A valid driver's license and acceptable MVR are required. The role emphasizes daily route planning, driver issue resolution, and performance feedback to management while ensuring exceptional customer service during

Qualifications

• 3+ years experience operating material handling equipment.
• 3+ years delivering merchandise to customers via box truck or similar vehicle.
• Wholesale distribution experience.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with DoT regulations and internal policies.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues.
• Provides exceptional customer service by being polite and professional during deliveries.
• Provides feedback to management on escalated customer service and sales-related concerns.
• Performs other duties and tasks as assigned.

Skills

Delivery routes

Material handling equipment

Customer service

Driver coaching

Education

Technical certification

Associate degree

Job description

HD Supply Management, LLC (USA) is seeking a transportation team member to facilitate load management and dispatching of dedicated drivers within the facility. You will train and support existing associates on transportation processes, and operate company or rental vehicles.

A valid driver's license and acceptable MVR are required. The role emphasizes daily route planning, driver issue resolution, and performance feedback to management while ensuring exceptional customer service during