Field Service Support Engineer – 24/7 Automation & Tech Ops

Industrial Electric Mfg. (IEM); Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Industrial Electric Mfg. (IEM) seeks a Field Service Support Specialist to back our Field Service team with technical, operational, and administrative support.

You’ll help coordinate field operations, assist with commissioning and troubleshooting, and maintain vital documentation and inventory records. You will serve as a liaison among Field Service, plants, engineering, and procurement, ensuring efficient execution of field activities.

Qualifications

• Bachelor’s degree in Engineering or related field; may consider equivalent education/experience.
• Strong troubleshooting and problem-solving for switchgear, PLC controls, generator controls, and networking equipment.
• Ability to manage multiple priorities effectively in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for 24/7 emergency phone support.
• Provide automation and networking support, guidance, and training to Field Service Engineers and Technicians.
• Support Field Service Technicians with commissioning, troubleshooting, and issue resolution activities.
• Act as a liaison between Field Service and manufacturing plants to help address technical issues.
• Investigate critical problems in depth and collaborate with subject matter experts as needed to support resolution.
• Assist with the development and maintenance of technical documentation, including Methods of Procedure, Sequences of Operation, and training materials.
• Support the Field Service management team with data collection, reporting, and analysis.
• Partner with production, service, and engineering teams to identify and help resolve product or service deficiencies.
• Coordinate with IEM factory personnel to support efficient execution of Field Service operations.
• Assist in monitoring project progress, identifying potential risks or issues, and recommending corrective actions when needed.
• Gather and track data related to Field Service activities, performance metrics, and customer feedback.
• Coordinate with the procurement team to support timely replenishment of Field Service supplies and materials.
• Maintain accurate inventory records, including transaction tracking, documentation, and periodic system audits.
• Track the shipping and receiving of Field Service parts and test equipment delivered to the JAX1 facility.
• Assist in the development and maintenance of an asset tracking system for Field Service tools and equipment.
• Perform other duties as assigned by management.

Skills

Technical Troubleshooting

Problem Solving

Communication

Customer Focus

Collaboration

Prioritization & Time Management

Attention to Detail

Documentation & Reporting

Operational Coordination

Data & Reporting Acumen

Adaptability

Professional Judgment

Education

Bachelor’s degree in Engineering or related field

Tools

Networking equipment

PLC controls

Generator controls

Asset tracking system

Job description

Industrial Electric Mfg. (IEM) seeks a Field Service Support Specialist to back our Field Service team with technical, operational, and administrative support.

You’ll help coordinate field operations, assist with commissioning and troubleshooting, and maintain vital documentation and inventory records. You will serve as a liaison among Field Service, plants, engineering, and procurement, ensuring efficient execution of field activities.