Field Service Operations Specialist

Industrial Electric Manufacturing; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Industrial Electric Manufacturing (IEM) in Atlanta, GA, is seeking a Field Service Support Specialist to provide technical, operational, and administrative support to the Field Service team.

You will assist with scheduling, project coordination, reporting, and inventory tracking, acting as a liaison among field engineers, manufacturing plants, engineering, production, and procurement to ensure efficient field service execution and timely issue resolution.

Qualifications

• Bachelor’s degree in Engineering or a related field, or an equivalent combination of education and relevant experience.
• Strong troubleshooting and problem-solving skills related to switchgear, PLC controls, generator controls, and networking equipment.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Excellent communication skills with a strong customer-facing presence.

Responsibilities

• Serve as the first point of contact for 24/7 emergency phone support.
• Provide automation and networking support, guidance, and training to Field Service Engineers and Technicians.
• Support Field Service Technicians with commissioning, troubleshooting, and issue resolution activities.
• Act as a liaison between Field Service and manufacturing plants to help address technical issues.
• Investigate critical problems in depth and collaborate with subject matter experts as needed to support resolution.
• Assist with the development and maintenance of technical documentation, including Methods of Procedure, Sequences of Operation, and training materials.
• Support the Field Service management team with data collection, reporting, and analysis.
• Partner with production, service, and engineering teams to identify and help resolve product or service deficiencies.
• Coordinate with IEM factory personnel to support efficient execution of Field Service operations.
• Assist in monitoring project progress, identifying potential risks or issues, and recommending corrective actions when needed.
• Gather and track data related to Field Service activities, performance metrics, and customer feedback.
• Coordinate with the procurement team to support timely replenishment of Field Service supplies and materials.
• Maintain accurate inventory records, including transaction tracking, documentation, and periodic system audits.
• Track the shipping and receiving of Field Service parts and test equipment delivered to the JAX1 facility.
• Assist in the development and maintenance of an asset tracking system for Field Service tools and equipment.
• Perform other duties as assigned by management.

Skills

Technical Troubleshooting

Problem Solving

Communication

Customer Focus

Collaboration

Prioritization & Time Management

Attention to Detail

Documentation & Reporting

Operational Coordination

Data & Reporting Acumen

Adaptability

Professional Judgment

Education

Bachelor’s degree in Engineering or related field

Job description

Industrial Electric Manufacturing (IEM) in Atlanta, GA, is seeking a Field Service Support Specialist to provide technical, operational, and administrative support to the Field Service team.

You will assist with scheduling, project coordination, reporting, and inventory tracking, acting as a liaison among field engineers, manufacturing plants, engineering, production, and procurement to ensure efficient field service execution and timely issue resolution.