Field Service Supervisor: Lead Technicians & Quality

Cummins Inc.; Manassas (VA); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Manassas, VA is seeking a Field Service Supervisor to lead service technicians and team leaders in delivering timely field repairs. You will coordinate schedules, communicate with customers, and drive continuous improvement across service operations.

The role emphasizes safety, quality, and customer satisfaction, with involvement in quotes, invoicing, and issue resolution. Experience in field service leadership and strong problem-solving are essential.

Qualifications

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and elevate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Manage and perform service processes from intake to invoicing.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

Skills

Communicates effectively

Customer focus

Diagnostics application

Technical escalation

Education

College/University degree in a relevant discipline or equivalent experience

Licensing for export controls or sanctions regulations (if required)

Job description

Cummins Inc. in Manassas, VA is seeking a Field Service Supervisor to lead service technicians and team leaders in delivering timely field repairs. You will coordinate schedules, communicate with customers, and drive continuous improvement across service operations.

The role emphasizes safety, quality, and customer satisfaction, with involvement in quotes, invoicing, and issue resolution. Experience in field service leadership and strong problem-solving are essential.