Field Service Supervisor: Lead Tech Teams & Repairs

Cummins Inc

United States

In loco

USD 65.000 - 90.000

Tempo pieno

11 giorni fa

Generatore di candidature

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Descrizione del lavoro

Cummins Inc, based in Maumee, OH, is seeking a Field Service Supervisor to lead Service Technicians and Team Leaders on-site. You will coordinate repair plans, ensure safety and efficiency, and drive continuous improvement while maintaining high customer satisfaction.

The role involves travel to meet customers and observe field work, with a focus on timely quotes, accurate repairs, and warranty issue resolution.

Competenze

Supervise and coordinate Service Technicians and Team Leaders.
Communicate repair plans clearly to Technicians.
Monitor productivity and quality; provide coaching.
Escalate technical issues when necessary.
Manage service logistics; ensure safety and efficiency.
Review quotes for accuracy; inform customers of status.
Participate in continuous improvement of processes.
Address repair issues promptly and resolve warranty concerns.

Mansioni

Supervise and coordinate Service Technicians and Team Leaders.
Communicate repair plans clearly to Technicians, aligning them with customer quotes.
Monitor productivity and quality of repairs, providing coaching and feedback.
Support Technicians with first-level assistance and escalate issues when necessary.
Manage service logistics to ensure safety, quality, and efficiency.
Review and develop quotes for accuracy, keeping customers informed of status.
Participate in continuous improvement by refining processes.
Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns.