Field Service Supervisor: Lead Tech Teams & Repairs

Cummins Inc; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Cummins Inc, based in Maumee, OH, is seeking a Field Service Supervisor to lead Service Technicians and Team Leaders on-site. You will coordinate repair plans, ensure safety and efficiency, and drive continuous improvement while maintaining high customer satisfaction.

The role involves travel to meet customers and observe field work, with a focus on timely quotes, accurate repairs, and warranty issue resolution.

Qualifications

• Supervise and coordinate Service Technicians and Team Leaders.
• Communicate repair plans clearly to Technicians.
• Monitor productivity and quality; provide coaching.
• Escalate technical issues when necessary.
• Manage service logistics; ensure safety and efficiency.
• Review quotes for accuracy; inform customers of status.
• Participate in continuous improvement of processes.
• Address repair issues promptly and resolve warranty concerns.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback.
• Support Technicians with first-level assistance and escalate issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency.
• Review and develop quotes for accuracy, keeping customers informed of status.
• Participate in continuous improvement by refining processes.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns.

Skills

Leadership

Communication

Coaching

Problem solving

Travel readiness

Job description

Cummins Inc, based in Maumee, OH, is seeking a Field Service Supervisor to lead Service Technicians and Team Leaders on-site. You will coordinate repair plans, ensure safety and efficiency, and drive continuous improvement while maintaining high customer satisfaction.

The role involves travel to meet customers and observe field work, with a focus on timely quotes, accurate repairs, and warranty issue resolution.