Field Service Supervisor

Cummins Inc; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Cummins Inc, based in Maumee, OH, is seeking a Field Service Supervisor to lead Service Technicians and Team Leaders on-site. You will coordinate repair plans, ensure safety and efficiency, and drive continuous improvement while maintaining high customer satisfaction.

The role involves travel to meet customers and observe field work, with a focus on timely quotes, accurate repairs, and warranty issue resolution.

Qualifications

• Supervise and coordinate Service Technicians and Team Leaders.
• Communicate repair plans clearly to Technicians.
• Monitor productivity and quality; provide coaching.
• Escalate technical issues when necessary.
• Manage service logistics; ensure safety and efficiency.
• Review quotes for accuracy; inform customers of status.
• Participate in continuous improvement of processes.
• Address repair issues promptly and resolve warranty concerns.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback.
• Support Technicians with first-level assistance and escalate issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency.
• Review and develop quotes for accuracy, keeping customers informed of status.
• Participate in continuous improvement by refining processes.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns.

Skills

Leadership

Communication

Coaching

Problem solving

Travel readiness

Job description

We are looking for a talented Field Service Supervisor to join our team specializing in Service for our Operations Unit in Maumee, OH.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and **escalate** technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

As the Field Service Supervisor, circumstances may dictate domestic travel to visit and meet with customers or observe and work with field technicians at the work site.

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate