Field Service Supervisor - Lead Tech Teams, Relocation Included

Cummins Inc; Maumee (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a Field Service Supervisor for the Maumee, OH area. You will supervise Service Technicians and Team Leaders, coordinate field activities, and ensure safe, efficient repairs aligned with customer quotes.

The role emphasizes financial acumen, effective communication, and a strong customer focus, with domestic travel as needed. You will drive continuous improvement while maintaining high service standards.

Qualifications

• College/university degree in a relevant discipline or equivalent experience required.
• Intermediate level of relevant work experience in a technical field, including team leadership.
• Ability to interpret key financial indicators to drive decisions.
• Willingness to travel domestically to visit customers and observe field work.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for improvement.
• Support Technicians with first-level assistance and escalate technical issues when needed.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Contribute to process improvements to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns.

Skills

Financial acumen

Communicates effectively

Customer focus

Directs work

Manages conflict

Diagnostics Application

Electronic Service Tool Application

Education

College/university degree in a relevant discipline

Tools

Electronic service tools

Diagnostics tools

Job description

Cummins Inc. is seeking a Field Service Supervisor for the Maumee, OH area. You will supervise Service Technicians and Team Leaders, coordinate field activities, and ensure safe, efficient repairs aligned with customer quotes.

The role emphasizes financial acumen, effective communication, and a strong customer focus, with domestic travel as needed. You will drive continuous improvement while maintaining high service standards.