Service Supervisor

Cummins Inc.; Manassas (VA); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Manassas, VA is seeking a Field Service Supervisor to lead Service Technicians and Team Leaders, coordinate schedules, and ensure quality repairs in the field.

You will develop quotes, manage from intake to invoicing, and drive continuous improvement while maintaining customer satisfaction and safety in field operations.

Qualifications

• College degree or equivalent in a relevant field or equivalent experience.
• Export controls/licensing may be required by regulations.
• Strong communication and leadership skills are essential for this role.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keep customers informed of status and changes.
• Manage and perform service processes from intake to invoicing.
• Participate in continuous improvement by refining processes to meet evolving goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns.

Skills

Communicates effectively

Customer focus

Diagnostics application

Technical escalation

Education

College degree or equivalent

Export controls/licensing awareness

Job description

We are looking for a talented Field Service Supervisor to join our team specializing in Service for Cummins, Inc. in Manassas, VA.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and elevate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Manage and perform service processes from intake to invoicing.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

To be successful in this role you will need the following:

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Technical Escalation: Make use of all available resources, including data management tools and expert advice, to resolve technical issues.Know when to elevate an issue to a higher level of expertise.Document all troubleshooting steps and resolutions accurately in the appropriate database.

Education/Experience

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Responsibilities

High amount of customer interactions and managing day-to-day work order management.

This role will be focused on field service operations.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

Min Salary

$86680

Max Salary

$130020

ReqID

2435612

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.