Field Service Supervisor

ZipRecruiter; Tulsa (OK); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team of Field Service Technicians. This role involves overseeing preventive maintenance, troubleshooting, and repair of equipment, while also providing customer support. The ideal candidate will have a strong background in industrial instrumentation and controls, excellent leadership and communication skills, and the ability to mentor and develop team members. Join a forward-thinking company that values innovation and teamwork, and enjoy a competitive salary along with generous benefits including a 401K match, wellness credits, and ample PTO. This is a fantastic opportunity to make an impact in a collaborative environment.

Benefits

Competitive Salary

5% 401K match

$350 Annual Wellness Credit

15 days annual PTO

5 days annual Sick Leave

On-Site Gym

Qualifications

• 10+ years experience in field service roles with strong leadership skills.
• Proficient in industrial instrumentation and controls.

Responsibilities

• Lead and manage a team of Field Service Technicians effectively.
• Provide technical support and conduct performance evaluations.
• Collaborate with departments to enhance processes and productivity.

Skills

Leadership

Communication Skills

Problem-Solving

Organizational Skills

Time Management

Mentoring

Education

10+ years field service technician experience

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Job Description

Reports to: Field Service Manager

Cooperates with: All Departments

Primary Responsibility: This position is responsible for leading and managing a team of Field Service technicians to perform preventive maintenance, troubleshooting and repair of existing equipment, commissioning of new equipment, and telephone customer support.

Benefits & Perks:

• Competitive Salary
• 5% 401K match
• $350 Annual Wellness Credit
• 15 days annual PTO
• 5 days annual Sick Leave
• On-Site Gym

Qualifications:

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
• Excellent leadership, communication, and interpersonal skills
• Ability to mentor and develop new MIRATECH Field Service Technicians
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 25 - 50% overnight travel - with higher concentrations during peak seasons.
• 10+ years prior field service technician experience or equivalent knowledge, skills, and abilities.
• Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
• Must possess valid driver's license and passport

Responsibilities:

• Proven experience as a supervisor leading multiple Field Service Technicians in a technical field
• Collaborate with engineering, project management, and other departments to improve processes and productivity
• Provide telephone support to customers and MIRATECH Field Service Technicians including troubleshooting and replacement parts identification
• Conduct regular performance evaluations and provide constructive feedback.
• Commission and service MIRATECH equipment if needed to maintain customer schedule
• Participate in hiring, training, and onboarding new Field Service Technicians
• Identify training needs and implement skill development programs for Field Service Technicians
• Follow up customer calls after service work completion
• Keep up to date on company products, services, and procedures
• Strict adherence to safety protocols and quality standards
• Coordinate with Field Service Manager to assign tasks, schedule work, and manage team's workload effectively
• Maintain test equipment and special tools calibration

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to ancestry, marital status or spousal affiliation, physical or mental disabilities, medical conditions, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.